Jordan Jackson

Seeking a leadership position as a VIP Client Services Manager to oversee high-value accounts, guide team performance, and elevate the Sportsbook guest experience.

Concierge - Higher One - Washington DC

(2024-03 - 2024-06)

• Managed guest and resident check-ins and check-outs
• Oversaw CCTV, access control, and key/fob management
• Received, stored, and organized packages, mail, and deliveries
• Documented security incidents and responded to emergencies

SportsBook Ticket Writer - Fanduel - Washington DC

(2024-06 - 2025-07)

• Delivered prompt, courteous, and accurate service to guest, ensuring a welcoming experience for all bettors
• Accepted bets and parlay cards, issued tickets, and entered wagering information accurately into the race and sports system
• Processed winning tickets and vouchers and ensured accurate payout transactions
• Managed cash banks, balanced tills, processed voided wagers, and completed end-of-shift reconciliations

Ticket Writer - Caesar SportsBook - Washington DC

(2022-01 - 2024-02)

• Provided a top-tier level of customer service that encourages customers to come back repeatedly
• Resolved customer disputes/complaints and escalated to direct supervisor when needed
• Ensured all necessary paperwork was completed accordingly to company policy and D.C. Office of Lottery and Gaming Standards

Associates of Arts Degree - Sports Management