Jordan Snell

Results-driven marketing and communications leader with extensive experience developing and executing strategic marketing initiatives, brand management, community engagement programs, customer experience strategies, and stakeholder communications. Proven success leading multi-site marketing operations, managing cross-functional teams, building community partnerships, and driving organizational growth through innovative marketing campaigns and relationship-building efforts. Skilled in healthcare marketing, public relations, social media management, event planning, content development, reputation management, budget oversight, and executive-level communications.

Recognized for translating strategic objectives into actionable marketing plans that increase brand awareness, strengthen community presence, and support organizational goals.

Corporate Sales & Marketing Manager - American Care Medical Centers - Florida

(2025-08)

• Direct all marketing, branding, patient acquisition, and community outreach initiatives for 27 medical centers across Florida.
• Develop and oversee strategic marketing plans aligned with organizational priorities, service line growth, and market expansion initiatives.
• Lead marketing campaigns supporting patient enrollment, provider growth, community engagement, and brand awareness objectives.
• Manage marketing budgets and evaluate campaign performance to maximize return on investment and organizational impact.
• Supervise marketing and outreach personnel, establishing goals, providing coaching, conducting performance evaluations, and fostering professional development.
• Coordinate community events, health fairs, enrollment activities, and outreach initiatives in collaboration with community organizations and healthcare partners.
• Oversee social media strategy, digital communications, and reputation management efforts to ensure consistent and positive brand representation.
• Collaborate with executive leadership, providers, clinic managers, and operational teams to align marketing efforts with organizational objectives.
• Manage provider marketing initiatives, including provider onboarding communications, promotional campaigns, and patient-facing communications.
• Create and edit marketing collateral, presentations, newsletters, website content, press releases, and community communications.
• Analyze market trends, competitor activities, and campaign performance metrics to identify opportunities for growth and improvement.
• Ensure marketing communications maintain compliance with healthcare regulations, privacy requirements, and organizational policies.
• Represent the organization at community events, networking functions, and partnership meetings to strengthen relationships and elevate brand visibility.

Customer Satisfaction Index (CSI) Manager / Client Relations Manager - Sarasota Chrysler Jeep Dodge Ram

(2022-10 - 2025-08)

• Led customer experience and client relations initiatives to strengthen brand reputation, improve customer retention, and drive revenue growth.
• Served as the primary point of contact for high-value client accounts, building long-term relationships and delivering personalized solutions aligned with customer needs.
• Improved Customer Satisfaction Index (CSI) scores through data analysis, targeted training programs, performance coaching, and process improvements.
• Developed and implemented strategic action plans to enhance customer experience, service efficiency, and overall operational performance.
• Collaborated with sales, service, and executive leadership teams to resolve escalated customer concerns and improve cross-department communication.
• Identified missed revenue opportunities through manufacturer reporting systems and customer feedback analysis, contributing to increased profitability.
• Designed and executed customer follow-up and engagement strategies that improved retention, loyalty, and customer lifetime value.
• Monitored customer satisfaction metrics, account performance, and operational trends, providing leadership with actionable insights and recommendations.
• Conducted needs assessments and developed tailored customer engagement strategies that strengthened client relationships and supported business objectives.
• Partnered with dealership leadership to align customer experience initiatives with organizational goals, brand standards, and performance targets.

Customer Success Manager - UP Training Solutions

(2022-07 - 2022-10)

• Managed strategic client relationships throughout the customer lifecycle, from onboarding through renewal, ensuring a positive customer experience and long-term engagement.
• Developed and executed customer engagement and retention strategies that increased client satisfaction, strengthened brand loyalty, and improved renewal rates.
• Collaborated with sales, operations, and leadership teams to align customer success initiatives with organizational growth objectives and business goals.
• Utilized CRM data, customer feedback, and performance metrics to identify trends, evaluate customer needs, and develop targeted engagement strategies.
• Created customer communication materials, training resources, and educational content to support product adoption and enhance the overall customer experience.
• Identified opportunities for account growth and expansion through relationship-building, strategic outreach, and customer needs assessments.
• Developed customer journey frameworks and communication touchpoints that improved client engagement, retention, and satisfaction.
• Prepared reports and presentations for leadership, providing insights on customer performance, retention trends, and strategic growth opportunities.
• Served as a trusted advisor to clients, translating complex concepts into clear, actionable solutions that supported business objectives.

Marketing Intern - Sunlight Resorts

(2020-01 - 2020-12)

• Assisted in developing and executing marketing campaigns to promote resort services, guest experiences, and brand awareness.
• Created digital and print marketing content including social media posts, promotional materials, and guest-facing communications.
• Supported event marketing initiatives to enhance guest engagement and seasonal promotions.
• Conducted market research and competitor analysis to identify tourism trends and marketing opportunities.
• Assisted with social media management, content scheduling, and engagement tracking across platforms.
• Collaborated with marketing leadership to support branding initiatives and improve customer outreach strategies.

Social Media Marketing Intern - Credit Secrets

(2020-01 - 2020-12)

• Assisted in developing and executing social media marketing campaigns to increase brand awareness, engagement, and lead generation.
• Created and scheduled content across social media platforms, ensuring consistent messaging and brand identity.
• Analyzed social media performance metrics and reported insights to improve engagement and campaign effectiveness.
• Conducted competitor research and market analysis to identify trends and content opportunities.
• Supported digital marketing initiatives including copywriting, community management, and email marketing campaigns.
• Collaborated with leadership to design promotional strategies and improve online visibility.

English Language Arts Teacher - Jewett School of the Arts

(2022-01 - 2022-07)

• Developed and delivered engaging instructional content tailored to diverse learning needs.
• Created presentations, written materials, and communications for students, parents, and staff.
• Managed multiple deadlines, classroom operations, and stakeholder communication in a fast-paced environment.

Master of Science - Human Resource Management - Strayer University

Bachelor of Science - Business Administration - Integrated Marketing Communications - Webber International University (2021-01)

Associate of Arts - Liberal Arts - Polk State College (2019-01)