Touron Shah

Results-driven Automotive Service Leader with 10+ years of progressive experience in service management, customer relations, and operational leadership. Proven track record of leading high-performing teams, improving efficiency, and driving profitability while delivering exceptional customer experiences. Skilled in vendor negotiations, budgeting, and implementing strategies that increase customer loyalty and departmental performance.

Service Director - Envision Motors - El Dorado Hills, CA

(2025-02)

• Direct all service operations including budgeting, staffing, vendor management, and customer retention strategies.
• Recruit, train, and mentor service staff, improving productivity and reducing turnover.
• Implement scheduling efficiencies and process improvements to maximize departmental throughput.
• Ensure compliance with safety protocols, environmental regulations, and manufacturer standards.
• Monitor departmental KPIs, regularly reporting performance to senior leadership.

Service Manager / Assistant Service Manager - Audi - Palo Alto, CA

(2024-01 - 2025-01)

• Managed and motivated a team of advisors and technicians, ensuring timely service and high-quality standards.
• Increased service department throughput by 20% through optimized scheduling and workflow improvements.
• Oversaw budgets and cost controls, exceeding profitability targets by maximizing repair order efficiency and upselling services.
• Partnered with marketing to develop seasonal promotions, increasing customer traffic and retention.

Service Advisor / Assistant Service Manager - Rick Hendrick Chrysler Jeep Dodge Ram - Duluth, GA

(2022-01 - 2024-12)

• Served as primary customer liaison, effectively explaining technical services and building trust.
• Streamlined communication processes, improving transparency and reducing customer complaints.
• Delivered outstanding customer service in a high-volume environment, consistently surpassing satisfaction benchmarks.
• Recognized for ability to thrive under pressure while maintaining attention to detail.

Owner / Operator - Alcosta Automotive Repair - San Ramon, CA

(2011-01 - 2022-12)

• Founded and operated a successful repair shop, providing full-service automotive repairs for diverse vehicles.
• Negotiated supplier contracts, reducing costs by 15% and boosting profitability.
• Built and maintained a large and loyal customer base by delivering service to 50+ customers daily.
• Managed hiring, training, and development of staff to ensure operational excellence.

Diploma - California High School San Ramon, CA