Jordan Tedder

To obtain a position using the skills learned to carry out every day duties successfully and in a timely manner.

Nutrition Assistant at Valley Health (formerly TSN WIC) (2023-03 – 2026-09)

• Check in participants along with intake
• Verify Medicaid coverage
• Evaluate income according to Income Guidelines
• Obtain measurements such as height, weight, and finger stick
• Answer phone calls and return voicemails
• Schedule appointments and issue benefits
• Communicate via email and chat with coworkers on a daily basis
• Manage delegated email

Dollar General Sales Associate at Dollar General (2022-09 – 2023-03)

• Provided excellent customer service
• Handled money on a daily basis
• Stocked merchandise (daily) and food (weekly)
• Executed recovery of entire store upon closing
• Used communication skills to to understand and perform daily duties

Customer Service Representative at TTEC (2021-11 – 2022-09)

• Answered calls in call center
• Scheduled appointments for callers
• Communicated via email and chat on a daily basis with team members in a timely fashion
• Made outbound calls
• Used a plethora of resources to assist callers with their needs and questions

Medical Receptionist at Mercer Asthma Allergy (2021-08 – 2021-11)

• Checked in patients and scheduled upcoming appointments
• Collected copays and payments on statements
• Answered the phone and called in prescriptions
• Collected the mail and mailed out payments to keep the office running
• Checked eligibility and benefits for Medicare, Medicaid, and commercial insurance
• Kept track of inventory and cleaned the office daily

Medical Biller at Community Radiology of Virginia (2019-01 – 2021-08)

• Verified insurance coverage along with benefits for radiology exams
• Able to read through reports for billing of appropriate diagnosis codes
• Billed clean claims with knowledge of how to submit corrected claims
• Filed appeals with Medicare, BlueCross, etc. to ensure payment is received
• Handle money from patients and post said payments to their accounts
• Knowledge of ICD-10 and CPT codes

Switchboard Operator at Bluefield Regional Medical Center (2018-05 – 2019-01)

• Answered and directed calls to different departments throughout the hospital
• Called codes to assist in patient care
• Assisted security and maintenance for optimal safety for all patients and staff

CREW MEMBER at Little Caesars (2017-05 – 2018-05)

• Handle customer complaints and carrying out all assigned tasks in a timely manner.
• Give excellent customer service with a smile.
• Working in a fast-paced environment.

CREW MEMBER at BURGER KING (2014-03 – 2017-04)

• Handled money as well as carrying out all duties required of the position.
• Responsible for giving excellent customer service.

SALES ASSOCIATE at Aeropostale (2012-07 – 2014-01)

• Helped customers around the store and made sure their shopping experience exceeded their expectations.
• Handled money and paperwork as well as counted the safe.
• Opened and closed the store.
• Oversaw all employees on scheduled shifts.

CERTIFICATE in MEDICAL BILLING – NEW RIVER COMMUNITY AND TECHNICAL COLLEGE, PRINCETON WV (2015-08 – 2017-05)

Beta Zeta Delta Chapter – New River Community and Technical College (2016-05)

HIGH SCHOOL DIPLOMA – PRINCETON SENIOR HIGH SCHOOL, PRINCETON WV (2013-06)