Joseph Atchley

Dedicated IT professional, skilled in deploying and maintaining computer and networking equipment. Seeking a role offering opportunities for long term professional growth and development.

Systems Technician - Ignite, Inc. / MTA, Inc. - Ignite, Inc. – 310 The Bridge St Suite 450, Huntsville, AL 35806; MTA, Inc. – 688 Discovery Dr. NW, Huntsville, AL 35806

(2021-01)

Systems Technician at MTA, Inc. (Same Job, New Contract)

• Prioritized and completed 20-30 tickets daily.
• Traveled as needed to support the staff and students within Huntsville City Schools.
• Devices running Windows, ChromeOS, MacOS, GoGuardian, Google Workspace - refresh, repair and troubleshoot.
• Troubleshooting various personal and business level printers.
• Coordinating inventory effort while communicating results across multiple digital mediums.

Systems Technician - Mitchell Computer Services Inc. - 908 6th Ave SE, Decatur, AL. 35601

(2020-09 - 2020-12)

• Resolved computer hardware, software, printing, e-mail and operating system issues.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Traveled to meet customers on location to handle hardware and Software issues.
• Established and confirmed VPN connections for Users working from home.
• Assisted in the management of data backups for 50+ Client Companies.

Systems Technician / Print Manager / Help Desk - LDAC via Team IBM/S4 Inc. - Redstone Arsenal – 3443 Honest John Rd. Redstone Arsenal, AL. 35898

(2019-01 - 2020-08)

• Resolved computer hardware, software, printing, Outlook, and operating system issues.
• Order necessary supplies and parts to repair malfunctioning printers and computers.
• Accessed and maintained wiring closets and networking equipment.
• Active Directory Administrator supporting a network of Users on site and via VPN (approx. 500 Individuals)
• Trusted with access to Secret level systems and vaults within a Government DoD environment.

Associate of Science - Dual Focus - Cyber Defense and Cisco Networking - Calhoun Community College (2015-05 - 2018-05)

Bachelor of Science - Computer Science – Concentration in Cybersecurity - University of Alabama in Huntsville (2018-08 - 2020-12)