Joseph Grove

Managed a team of 10 customer service representatives, providing guidance and support to ensure high-quality customer interactions Developed and implemented performance metrics to track individual and team performance, leading to a XX% improvement in average call resolution time Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times

Service Supervisor - Cintas - Medford, OR

(2025-09 - 2026-02)

• Managed a team of 10 customer service representatives, providing guidance and support to ensure high-quality customer interactions
• Developed and implemented performance metrics to track individual and team performance, leading to a XX% improvement in average call resolution time
• Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
• Analyzed data from customer feedback surveys to identify trends and areas for improvement within the customer service department

Executive Team Leader - Logistics - Target - Medford, OR

(2017-10 - 2025-09)

• Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, merchandising and promotional signing.
• Execute leadership with a focus on safety, continuous improvement, relationship building, communication and strategic thinking.
• Partner with cross-functional teams and leverage a mix of performance metrics to optimize sales, freight, and logistics processes.
• Create a positive work environment though real-time observation and specific, constructive and actionable feedback.

College - Film & Business - Brooks Institute (2009-09 - 2012-05)