Lead Service Advisor at Mercedes-Benz (2023-08 – Present)
- Diagnose and resolve complex issues using advanced diagnostic tools and techniques, including LAUNCH Creader Elite OBD2 Scanner for Mercedes-Benz.
- Analyze and interpret technical data and diagnostic codes to pinpoint the root cause of vehicle malfunctions.
- Implement effective troubleshooting strategies to minimize vehicle downtime and optimize repair processes.
- Perform comprehensive routine maintenance, including oil changes, tire rotations, and safety inspections adhering to manufacturer specifications.
- Ensure proper quotes are submitted and presented in a professional clear manner. Execute complex repairs and component replacements, such as engine overhauls and transmission repairs, ensuring optimal vehicle performance.
- Maintain meticulous records of all service and repair activities, including detailed documentation of diagnostics and resolutions.
- Communicate effectively with clients to understand their needs, explain technical information in an understandable manner, and build last relationships for continued business and partnerships.
- Manage customer complaints and inquiries, ensuring prompt resolution and a positive service experience.
- Advised clients and guests on recommended services and maintenance resulting in customer retention and satisfaction.
- Possess comprehensive knowledge of Mercedes-Benz automotive systems including electrical, mechanical and engine diagnostics.
- Proficient in using specialized equipment such as LAUNCH Creador Elite OBD2 SCANNER and other technical tools, to accurately diagnose and identify vehicle issues.
- Maintain all ASE certifications quarterly
- Implement new processes and procedures to improve service and reduce turnaround times by over 60%.
- Manage workflow and prioritize tasks efficiently to ensure timely completion of service and repair orders.
- Collaborate with team members to optimize service delivery and enhance overall operational effectiveness.
Corrosion Technician at Hughes Group (2019-03 – 2023-08)
- Maintain quality and control corrosion on military aircraft. Follow step by step process to ensure proper maintenance on AC 130 & CV22 gears, flap wells, flightdeck are met by military standards.
Sports Talk Radio Host & Sales Coordinator at The Ticket 100.9 (2020-09 – 2022-08)
- Host and Co-Host two separate morning sports talk shows. Network and provide local businesses air time to market their companies on our radio station by providing best time slots and statistics to ensure their needs were met properly.
- Increase sales by marketing to the local market to drive sales goals by more than a 30% quarterly increase.
Flooring Specialist at Advanced Concrete and Supply (2018-07 – 2019-04)
- Use proper tools to the specification of smoothing floor with the correct epoxy flooring needed in commercial, military and home flooring.
Sales and Marketing Coordinator at Access to Media (2017-09 – 2018-07)
- Initiate potential clients in the process of advertising and marketing their businesses and other goals by coordinating times for them to meet their advertising needs. Upsell and network with radio and tv stations nationwide or locally to meet clients needs by providing research and proven statistics.
