OA Clerk
Provide administrative assistance and clerical support to Customer Service Agents, Unit Leads, and Managers in Accounts Management. Composes, types, and edits correspondence. Gather, maintain, and analyze automated and manual data for the Teams and Department as needed. Independently plans work, resolve problems, and carries out successive steps of assignments daily using established practices and procedures.
OA Clerk - Department of Treasury, IRS - 5333 Getwell Rd, Memphis, TN 38118 United States
(2010-02)
Provide administrative assistance and clerical support to Customer Service Agents, Unit Leads, and Managers in Accounts Management. Composes, types, and edits correspondence. Gather, maintain, and analyze automated and manual data for the Teams and Department as needed. Independently plans work, resolve problems, and carries out successive steps of assignments daily using established practices and procedures.
Information Technology Technical Assistant - University of Memphis, ITS - 101 Wilder Tower, Memphis, TN 38152
(2022-03 - 2022-06)
Provides excellent customer service and technical assistance to all the U of M Campus faculty, staff, and students via Zoom platform. Receive incoming calls and opens tickets at the Campus ITS Service Desk to assist clients with password reset, my.memphis log on, account initialization, and DUO authentication. Use of excellent call control techniques when serving VIP clients, VPN issues, remote sessions, Citrix as well as Canvas troubleshooting.
Provides service to walk up clients in the Campus Technology Hub. Assist with printer needs, reserving Collaboration rooms, and projects and homework assistance. Provides walk up assistance for clients needing technology assistance in the Campus Library.
Assist with computer log on needs, internet access, and printer needs.
IT Specialist, Customer Support - IRS, ITOCC - Telework-Kearneysville, VA
(2021-03 - 2021-07)
As Customer Support IT Specialist within the Information Technology Operations Command Center, resolves most incidents associated with error conditions from the ITOCCC. Performs initial triage and resolves incident or reassigns the ticket within 30 minutes of receipt. Performs position using various IT programs such OBM, KISAM, KISAM P1 and P2 Procedures Checklist, ICCE Dashboard Monitoring, and Server Branch SharePoint Site.
Participate in planning and delivery of customer support services to the organization. Identification of triage requirements to help define user problems and needs.
DETAIL Human Resources Assistant - IRS, HCO - 5333 Getwell Rd, Memphis, TN 38118 United States
(2015-05 - 2016-06)
DETAILED to Memphis HR Employment Office South as an HR Assistant and clerical assistant. Provided clerical assistance and administrative support to HR Specialists, Leads, and Managers. Utilized HR office automation and program applications to input, update, and retrieve data; gather data, generate reports, and research and locate HR related information.
Organized OPF folders for filing and shipping to nationwide destinations. Contacted and responded to job applicants' inquiries via email. Assisted in conducting new hire Orientation Session using knowledge of oral communications to assist with making presentations, solicit information, and provide information and assistance to new hires during questions and answers period.
Assisted with retrieving new hire completed paperwork and monitoring and storing of new employees' files.
Platoon Sergeant/Instructor/Career Planner - United States Marine Corps - Camp Pendleton, A Company, 5th Marines, 1st Marine Division, Camp Pendleton, CA 92055 United States
(1983-05 - 1995-02)
As a Company Platoon Sergeant, led platoon of Marine subordinates daily in carrying out complex, highly difficult assignments requiring problem solving capabilities and excellent physical fitness. As a combat arms instructor trained Marines daily in the use of self-saving and survival tactics, served as a Marksmanship Instructor and Range Coach at Marine Corps Weapons Battalion.
Marines-male and female-in use of rifle marksmanship. Held position as Battalion Career Planner with responsibility of motivating the Marines interested in re-enlistment and reassignment.
Guard, I was assigned to the US State Department Diplomatic Security stationed in overseas U.S. Embassies and Consulates worldwide for the successful protection of U.S. Embassy property, U.S. Diplomats, U.S. Government and foreign employees, and the U.S. Ambassador.
Associate Degree - Electronic Business Management - Southwest Tennessee Community College (2010-05) Memphis, TN United States
