Lanaiyah Vicks

Dedicated professional with over 4 years of experience in administrative operations and client correspondence. Expert in data entry, typing, and PC proficiency, with a focus on delivering high-quality results in remote work environments. Proven ability to handle clerical tasks and high-volume communication with English proficiency and exceptional attention to detail.

Customer Service Representative - GRID ONE SOLUTIONS - REMOTE

(2025-09)

• Type and update customer records for utility meter installation appointments while maintaining high-speed clerical accuracy.
• Manage high-volume inbound and outbound calls, utilizing telemarketing techniques and providing comprehensive administrative support.
• Email clients regarding service updates and inquiries, providing professional client correspondence and maintaining English proficiency.
• Perform precise data entry for customer interactions and service details, demonstrating consistent PC proficiency.
• Resolve customer concerns efficiently through clear communication and dedicated focus on administrative excellence.

Amazon Locker Associate - WHOLE FOODS MARKET - RETAIL

(2024-10 - 2026-04)

• Focus on resolving customer issues regarding Amazon returns and package pickups with high efficiency and reliability.
• Process returns and handle shipments accurately, executing data entry tasks for digital logistics and inventory tracking.
• Manage administrative operations for the locker system while guiding customers through PC-based retrieval tools.
• Provide excellent customer service while maintaining office-level productivity in an unsupervised environment.
• Assist customers through the entire returns cycle, ensuring clerical organization and system accuracy.

Sales Associate Lead - BOSCO'S - RETAIL

(2021-11 - 2025-09)

• Delivered exceptional customer service to enhance the shopping experience, utilizing strong English proficiency and communication.
• Provided administrative support by managing store credit card applications and maintaining secure client data records.
• Maintained an organized sales floor through diligent clerical oversight and inventory coordination.
• Promoted and processed store credit card applications, ensuring accurate data entry into company databases.
• Contributed to team sales goals through strong customer engagement, upselling, and focused clerical task management.

Swim Guard - LIBERTY GROUP - ON-SITE

(2021-05 - 2021-08)

• Monitored pool access with high focus to ensure safety and security of all authorized residents.
• Managed resident and guest sign-in processes, performing basic clerical tasks and verifying identity records.
• Maintained a safe and organized environment by strictly enforcing safety policies and administrative regulations.
• Provided professional customer service and handled client correspondence regarding facility rules and safety protocols.

High school Diploma - MOUNT PLEASANT HIGHSCHOOL