Joseph Sandra

Certified Haitian Creole French, and English Interpreter with over 5 years of experience providing accurate, confidential, and culturally sensitive interpretation and Specialist with strong experience supporting renters, property managers, and leasing teams. Skilled in onboarding, churn prevention, customer education, issue escalation, and improving digital user experiences. Known for clear communication, problem solving, and guiding users through complex processes.

Healthcare Customer Service Representative – Remote| 2023 – 2025

Language Line Solutions – OPI & VRI Interpreter French / English | Remote | 2020 – 20223

Lionbridge – OPI Interpreter Haitian Creole, French and English | Remote | 2019 – 2020

Diploma in Communication & Applied Linguistics with specialized training in AI data labeling, speech annotation, and audio quality evaluation. Completed certification programs focused on linguistic analysis, transcription standards, and dataset validation for French–English speech projects