Josh Guterman
Customer-focused IT professional with 20+ years of experience
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About
Customer-focused IT professional with 10+ years of experience supporting 5,000+ users, known for exceptional problem-solving, communication, teamwork, integrity, and a commitment to continuous learning.
Experience
Remote Videographer at LiveControl (2021-12 – Present) • Managed multi-angle PTZ camera feeds for over 1,000 virtual events, ensuring adherence to detailed cue sheets and professional broadcast standards.
- Collaborated with the programming team to enhance camera control workflows, leading to iterative software updates and improved PTZ camera responsiveness during live events.
- Selected from a national operator pool to present LiveControl's enhanced PTZ software at the 2024 NAB convention, educating industry peers on practical workflow improvements.
- Created comprehensive event-specific issue lists post-broadcast, aiding in trend identification and prioritization of high-impact problems by the support team.
- Provided clients with detailed time-stamped recaps post-event, offering clear documentation of key moments for streamlined internal reviews and content sharing.
Live Webcast
Operator at TWST Events (2020-10 – Present) • Managed live broadcast operations for over 500 shareholder and investor events using Zoom, Microsoft Teams, Webex, and OBS to ensure uninterrupted professional virtual presentations.
- Supported senior executives during live webcasts by monitoring streams and quickly addressing technical issues, ensuring a smooth and professional experience for all participants and viewers.
- Conducted thorough pre-broadcast checks for client slide decks and audio configurations to resolve potential issues prior to live events.
Business
Analyst at Marriott International, Inc. (2008-08 – 2020-10) • Developed and conducted thorough onboarding sessions for Fosse Support Group to train new staff in customer service, phone etiquette, and technical problem-solving.
- Handled support inquiries from General Managers, resolving service incidents and documenting issue specifics centrally to enhance support processes.
- Recognized with Marriott VIP Award for promptly resolving critical front desk system problem, leading to savings of over $100,000.
Education
Associate of Science in Computer Science – Montgomery College (2003)
