Emmanuel Harris
Customer Service & Operations Leader | Team Management | Remote-Ready
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About
Results-driven operations and customer service professional with 7+ years leading teams across government, retail, and food service. Skilled in data integrity, staff development, and delivering measurable customer satisfaction. Seeking a hybrid or remote customer service role.
Experience
Data Entry Specialist - Virginia Department of Taxation - Richmond, VA
(2025-02 - 2025-09)
- Processed and maintained sensitive tax records in secure government databases with high accuracy
- Verified documents for completeness, strengthening data integrity and reducing processing errors
- Collaborated cross-functionally to streamline data workflows and uphold strict confidentiality protocols
Store Manager - Waffle House - Richmond, VA
(2024-04 - 2025-01)
- Led daily operations for high-volume restaurant, managing scheduling, inventory, and financials for 15+ staff
- Trained and developed team members to consistently meet quality, cleanliness, and customer satisfaction KPIs
- Resolved escalated customer complaints professionally, driving repeat business and maintaining brand standards
Construction Technician - MGT Construction - Richmond, VA
(2023-08 - 2024-04)
- Supported commercial and residential construction projects covering site prep, framing, and carpentry
- Interpreted blueprints and work orders to execute tasks accurately and on schedule
- Enforced job-site safety compliance, contributing to an organized and hazard-free work environment
Fulfillment Associate - Amazon Warehouse - Richmond, VA
(2021-12 - 2023-04)
- Executed high-volume order picking, packing, and shipping with consistent accuracy using handheld scanning systems
Overnight Customer Service Representative - CVS - Remote/Contract
(2022-01 - 2023-03)
- Delivered overnight customer support via phone, email, and live chat, achieving high satisfaction ratings across order, billing, and troubleshooting queries
Team Lead - Walmart - Richmond, VA
(2020-06 - 2021-12)
- Supervised multi-department operations at Walmart, coaching teams to meet service and productivity targets while resolving customer issues efficiently
Shift Manager - Cook Out - Richmond, VA
(2018-06 - 2020-06)
- Managed shift operations and 10–15 staff at Cook Out, overseeing cash handling, scheduling, and health and safety compliance
Education
High School Diploma - Douglas S Freeman High School (2020)
