Dylan Hartung

Customer service professional with 4+ years of high-volume phone experience across call screening, service advising, and business development. Proven record handling inbound and outbound calls, documenting every interaction accurately in CRM systems, de-escalating difficult conversations, and hitting performance targets. Remote-ready: dedicated quiet home office with wired high-speed internet.

Parts Consultant at Jacobs Mitsubishi (2026-08 – 2026-09)

• Supported retail and wholesale customers by phone and in person with parts identification, pricing, and order-status updates.
• Processed orders accurately and communicated timelines clearly, keeping customers informed at every step.
• Maintained precise records in dealership systems to support fast, correct fulfillment.

Call Screener at CoverageX (2025-12 – 2026-04)

• Handled high volumes of inbound and outbound calls daily, screening and qualifying callers per company procedures.
• Documented call outcomes accurately in the CRM for follow-up, reporting, and quality review.
• Met daily performance targets while maintaining a professional, courteous caller experience on every call.

Service Advisor at Crown Clearwater Audi (2025-04 – 2025-11)

• Served as the primary point of contact for service customers by phone and in person, translating technical needs into clear recommendations.
• Scheduled appointments, coordinated with technicians, and kept customers updated on timelines.
• Resolved complaints and warranty questions with patience, consistently meeting customer-satisfaction targets.

Business Development Representative at Rick Hendrick Automotive (2024-02 – 2025-03)

• Managed high volumes of inbound and outbound calls, qualifying leads and scheduling appointments across a busy operation.
• Identified customer needs by phone and delivered tailored solutions with timely follow-up.
• Logged every interaction in the CRM and met or exceeded individual and team performance metrics.

Sales Consultant at Crown Nissan (2022-07 – 2023-09)

• Guided customers through consultative phone and in-person conversations, answering questions and resolving concerns.
• Met personal and team targets while maintaining high customer-experience standards.

Service Advisor Assistant at Ferman BMW (2021-06 – 2022-04)

• Resolved customer complaints promptly by phone, offering practical solutions and following up to confirm resolution.
• Maintained accurate customer records and supported advisors with paperwork and scheduling.

Program in Cyber Security – Miller-Motte College, Chattanooga, TN (2023-10)