Tasha Prater

Customer service and operations professional with 23+ years of experience delivering exceptional client support in fast-paced environments. Experienced in remote support, communication, leadership, and creating positive customer experiences.

Office Leader - Platinum Dental Services - AZ

(2025-08)

• Lead front office operations and deliver high-level customer service.
• Resolve customer concerns professionally and efficiently while ensuring a positive patient experience.
• Train team members and coach on systems, communication, and service standards.
• Improve scheduling flow, office efficiency, and overall customer satisfaction.
• Utilize multiple digital tools and platforms daily to manage operations and communications.

Remote Customer Support - Swiss Monkey - Remote

(2024-09 - 2025-02)

• Provided remote customer support via phone, email, and messaging platforms.
• Assisted customers with scheduling, billing inquiries, insurance questions, and account updates.
• Managed high-volume communications while maintaining professionalism, accuracy, and empathy.
• Navigated multiple software systems in a fast-paced remote environment.
• Delivered positive customer experiences by resolving issues quickly and efficiently.

Regional Team Lead - Chandler & Mesa Dental - AZ

(2012-06 - 2024-04)

• Oversaw front office operations across multiple locations.
• Managed escalated customer concerns with empathy and professionalism.
• Trained, mentored, and developed staff to improve service quality and efficiency.
• Increased customer retention through strong communication and relationship-building.
• Managed scheduling systems, workflows, and team performance.

Insurance & Billing Coordinator - Gentle Dentist - IN

(2010-08 - 2012-05)

• Managed insurance claims, billing, and patient accounts with accuracy.
• Communicated with customers regarding claims, balances, and inquiries.
• Ensured compliance with billing procedures and current dental codes.
• Resolved account issues and improved payment timelines.

Accounts Manager - Create-A-Smile P.C. - IN

(2002-03 - 2010-06)

• Managed customer accounts and payment processing.
• Handled billing inquiries and resolved customer concerns.
• Improved cash flow through efficient account management.
• Trained team members on billing systems and best practices.

Bachelor of Science - Ashford University Online (2012-01 - 2014-05)