Josie Hullinger

Investigate, troubleshoot, and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.

System Support Administrator - The South Suburban Council on Alcoholism And Substance Abuse

(2021-12 - 2026-02)

Investigate, troubleshoot, and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.

• Performed daily server checks.
• Processed tickets (ServiceNow ticket system) on technical issues.
• Troubleshoot and resolve issues with Network connectivity.
• Installed, configured, maintained network printers.
• Created, deleted, modified user accounts in Microsoft 365 Admin, Microsoft Entra, Active Directory, Azure, and setting up security groups.
• Maintained inventory for all laptops, desktops, printers, TVs, cameras, and servers.
• Installed, configured, and maintained network switches (Netgear, Ubiquity).
• Provide installation and support for Microsoft Office, Microsoft Teams, VPN connectivity (Sonic Wall), Adobe.
• Maintained VOIP systems.
• Administration of various applications, Carelogic (EHR), Great Plains (Finance application), VPN, Microsoft Office.
• Designed IT Project plans.
• Documented and maintained Policies and Procedures for the IT department.
• Trained new hires with their onboarding user information.

System Administrator - Community Service Partners, Inc

(2018-11 - 2021-04)

Provide Windows and Gmail support to the members state wide.

• Performed daily server checks making sure servers were running at peak performance.
• Provided remote and onsite support for all members.
• Processed tickets on issues employees were having with their computer or supported applications.
• Answered support calls for employees who were unable to access their computer be it password related or network related.
• Built new computers and installed software based on the specifications needed.
• Refreshed computer when employees left making sure they were updated and performing to specifications.
• Provided support for various software applications (Microsoft Office, VPN Software, Riverside Publishing, Adobe).
• Provided Microsoft Windows support (v7, v10 and v11).
• Created new users in Active Directing setting security groups, home folders and putting employee into the correct Organizational Unit.
• Worked on reviewing Group Policy Object to determine why some may not apply to a computer.
• Maintained inventory for all members for all laptops, desktops, printers and servers.
• Provided network support by troubleshooting network issues from the internet provider, through the firewall and to the network switches. Was able to diagnose and provide a solution to get the network back up and running.

Computer Technician - WorldTravel Partners

(2000-10 - 2008-04)

Provided Sr. Level Support in routine analysis and problem solving of PC software, hardware, and peripherals.

• Troubleshooting network, and printer connectivity.
• Provided onsite and remote support for over 1000 users.
• Installed and configured desktops and laptops based on the specifications received.
• Experienced with Microsoft Office 2000/XP/2003, PC Anywhere, and Windows 98/2000/NT/XP workstations.
• Gained extensive knowledge of all computer models including IBM, Toshiba, Dell, HP/Compaq and handhelds.
• Responsible for equipment purchasing, asset tracking, and inventory.
• Trained users on the different functionalities of Email and Windows Operating Systems.
• Provided after hours support for network and help desk environment.

Associates Degree of Applied Science - Computer System Specialist - Robert Morris College