Edmund Constantine

Driven IT Support & Systems Administrator with 10+ years of experience delivering enterprise-level technical support, managing identity platforms, and troubleshooting complex network, hardware, and application issues. Proven track record in user provisioning, system imaging, inventory management, and SLA-driven IT operations. Skilled in Active Directory, Azure Entra ID, Okta, Cisco ISE, Windows/macOS environments, and enterprise productivity tools.

Strong communicator with a customer-focused approach and experience supporting high-visibility stakeholders in fast-paced environments.

Site Support Lead - Chewy - Seattle, WA

(2022-12)

Lead onsite IT support operations for a corporate hub, resolving complex technical issues across applications, networks, and hardware to minimize downtime and ensure operational continuity

• Serve as primary point of contact for technical, facilities, and event-related support, enabling seamless daily operations and reducing friction across teams
• Deliver white-glove executive support and ensure flawless execution of high-visibility meetings, town halls, and hybrid events
• Diagnoses and remediate network connectivity issues, including 802.1x authentication, Cisco ISE port control, and ISP incidents
• Administer Active Directory, Azure Entra ID, and Okta, managing user provisioning, access control, and role-based permissions
• Manage IT support tickets end-to-end, consistently meeting SLA targets and achieving high first-contact resolution rates
• Oversee IT hardware inventory, procurement, and lifecycle management to maintain device availability and reduce shortages
• Support Microsoft 365 and enterprise productivity tools, providing full-cycle user support
• Build strong stakeholder trust through consistent follow-through, clear communication, and reliable issue resolution in high-pressure environments
• Rapidly triage and resolve issues to maintain productivity across the office and support business continuity
• Demonstrate ownership by proactively addressing site-wide needs and stepping beyond core responsibilities to support overall operations

IT Support Specialist - Wizards of the Coast (Contract via WideNet) - Seattle, WA

(2022-05 - 2022-11)

• Delivered technical support across applications, networking, and hardware, ensuring operational uptime
• Administered Active Directory accounts, including password resets and access provisioning
• Reimaged and deployed Dell and Mac systems, standardizing configurations and improving performance
• Provided high-volume help desk support while maintaining strong customer satisfaction

IT Technical Analyst - Evergreen Home Loans - Seattle, WA

(2019-10 - 2022-05)

• Created and managed user accounts in Active Directory, enabling seamless onboarding and access provisioning
• Troubleshot Microsoft Office and Outlook issues, minimizing disruptions to business operations
• Supported Mitel and MiCollab phone systems, resolving communication issues
• Diagnosed login, hardware, and application issues across endpoints
• Delivered Tier 1–2 technical support while maintaining SLA compliance

Data Entry Specialist - Stryker - Seattle, WA

(2019-07 - 2020-09)

• Performed high-volume, accurate data entry to support operational workflows
• Managed customer communications and follow-ups, ensuring timely responses