Jovanna Williams

Dependable, hands-on clinical support professional with 7+ years of experience supporting nurses, physicians, and surgical teams across emergency, surgical, and med/surg settings. Experienced in sterile processing and surgical coordination, including cleaning, sterilizing, inspecting, and delivering instruments, operating steam autoclaves with full load documentation, and verifying equipment and OR room readiness, with a firm commitment to aseptic technique and infection prevention. Skilled in patient mobility and transport, vital signs, admission support, supply stocking, specimen collection (phlebotomy certified), and EPIC EMR documentation, always under RN direction and in line with hospital policy and HIPAA.

Current AHA Basic Life Support. Takes initiative to help co-workers, responds calmly in emergencies, and is committed to continued learning in a perioperative setting.

Medical Records Retrieval Specialist - UnitedHealth Group

(2024-01)

• Organize and prioritize high-volume record requests from hospitals, clinics, physicians, and legal offices, following written, oral, and diagram instructions to ensure timely, accurate delivery.
• Maintain detailed electronic logs of all record requests and outcomes; complete quality assurance and audit reports within standardized operating procedures.
• Coordinate with healthcare providers to resolve discrepancies and ensure full compliance with hospital and agency policy, HIPAA regulations, and PHI privacy.
• Use time management, priority setting, and problem-solving skills to manage competing deadlines across multiple cases at once, including in environments with frequent interruptions.

Emergency Department Support Technician - Mercy General Hospital

(2023 - 2024)

• Supported registered nurses and physicians by preparing patients for examinations and emergency procedures and helping with admission and comfort, gaining confidence and cooperation from patients and families.
• Obtained and documented vital signs, intake/output, and patient information accurately and on time in EPIC EMR.
• Assisted with patient mobility, positioning, and transport, and with admissions, transfers, and discharges, while maintaining patient comfort and safety.
• Performed 12-lead EKGs, including electrode placement, and communicated urgent findings promptly to the clinical team.
• Maintained crash cart readiness and stocked and organized patient care supplies and equipment, helping the team respond appropriately in emergency situations.
• Collaborated with nurses, physicians, respiratory therapists, pharmacists, and ancillary departments, and took initiative to help co-workers, in a fast-paced unit with frequent interruptions.

Sterile Processing Technician / Surgical Coordinator - Martel Eye Institute

(2022-04 - 2023-01)

• Sterilized, inspected, and delivered all instruments for ophthalmic surgeries, following aseptic technique and standard procedures; operated and maintained steam autoclaves with full load documentation.
• Verified physician availability, equipment readiness, and OR room preparation prior to each case so rooms were set up and ready on time; coordinated scheduling of ophthalmic surgical procedures across multiple providers.
• Assisted patients with completing surgical paperwork and accurately capturing medical history to ensure procedure readiness and compliance.
• Communicated pre-operative instructions to surgical patients and families; coordinated with pharmacy for pre-op orders and medication reconciliation.
• Verified accuracy of ICD-10 and CPT codes in patient charts and anesthesia forms prior to procedure, supporting accurate documentation and proper charge capture.
• Worked daily alongside surgeons, nurses, and administrative staff to achieve coordinated, on-time surgical flow and departmental objectives.

Behavior Technician

(2021-01 - 2022-01)

• Implemented individualized behavior support plans as directed by supervising clinicians; documented session data accurately per agency policies and standardized procedures.

Medical Assistant - Sacramento Colon & Rectal Surgery / MDSTAT Urgent Care

(2020-10 - 2020-11)

• Utilized EPIC EMR and related information systems to update patient charts, schedule appointments, and document procedures, medications, and clinical notes.
• Performed specialized clerical and administrative tasks including phone management, appointment scheduling, billing, and insurance claims processing.
• Collaborated with physicians, nurses, and administrative staff to ensure efficient, coordinated patient care and support departmental objectives.
• Maintained full HIPAA compliance and protection of patient PHI throughout all interactions.

Medical Assistant Extern

(2020-03 - 2020-05)

• Roomed patients, collected vital signs, assisted with registration and intake, and performed CLIA-waived laboratory testing with proper specimen handling.
• Maintained accurate electronic health records; followed up with patients on test results and treatment plans, communicating sensitive information clearly to diverse audiences.

Volunteer, Maternal Newborn Department - Sutter Health - Sacramento, CA

• Support staff and contribute to a positive, compassionate environment for new families on a Sutter Health nursing unit.
• Gaining hands-on exposure to hospital unit workflows while reinforcing commitment to patient-centered service, reliability, and continued learning.

Electrocardiography (EKG) Technician Program - Online Certification Program (2024-01 - 2024-12)

Phlebotomy Technician Certificate - Phlebotomy Training Specialist (2023 - 2023)

Medical Assistant Certificate (NHA) - National Career Education (2020 - 2020)

Coursework Completed - Allied Health Major - Cosumnes River College (2017 - 2019)

High School Diploma - San Dimas High School (2016 - 2016)