Joyce King

Customer-focused Travel Operations Manager & Customer Service Professional with 11+ years of experience in travel coordination, hospitality, healthcare, and ministry leadership. Skilled in customer support, itinerary planning, group travel coordination, communication, and problem-solving in fast-paced environments. Experienced in organizing domestic and international travel experiences, coordinating with vendors and agencies, and ensuring exceptional client satisfaction.

Seeking a remote or hybrid role within the travel, hospitality, or customer service industry.

Travel Operations Manager & Travel Advisor at Joyco Tours LLC (2015 – Present)

Founded and managed a travel and tourism business specializing in group travel, mission trips, sightseeing tours, and international pilgrimage experiences.

• Coordinated customized travel packages for church groups and organizations, including international destinations such as Israel.
• Researched destinations, accommodations, transportation, and activities to create organized and memorable travel itineraries.
• Collaborated with international correspondent agencies and vendors to ensure smooth travel execution and customer satisfaction.
• Managed travel logistics, bookings, scheduling, and group coordination before and during travel experiences.
• Led travel groups and provided on-site customer support and problem resolution throughout tours and trips.
• Promoted travel packages and maintained positive client relationships through strong communication and service.

Licensed Practical Nurse (PRN) at Home Health Connection (2015 – 2026-04)

Delivered compassionate patient care in fast-paced healthcare environments requiring attention to detail and professionalism.

• Communicated effectively with patients and families, providing support, reassurance, and clear instructions.
• Demonstrated strong problem-solving abilities and adaptability in changing situations.
• Maintained accurate documentation and collaborated with healthcare teams to ensure quality care outcomes.

Christian Ministry Leadership (Present)

• Provided counseling, mentorship, and emotional support to individuals and groups.
• Organized events, coordinated activities, and demonstrated leadership in community settings.
• Delivered effective communication through teaching, public speaking, and group engagement.

Associate Degree in Hospitality Management – Northern Virginia Community College (NOVA) (2019)