Joyce Williams

I am a people person. I am quick to learn, dependable and work well in a team environment or along.

Customer Service Representative at Amazon (2024-05 – Present)

As a CSR, I am part of a resolute team assisting in the return and pickup of packages for our customers at our Locker+ retail locations. I attempted to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. I went beyond assisting with customer orders — connecting personally with our customers and uplifting their lives – even for just a moment.

I worked in designated retail locations – where it conveniently helps facilitate the delivery and return of customer orders.

Administrative Assistant at Rhema Praise and Worship Church (2011-06 – Present)

• Filing financial records
• Data entry of incoming donations
• Generate and produce presentations using PowerPoint
• Train personnel in office equipment
• Maintain computers, hardware, and software
• Maintain church inventories using Excel Spreadsheets, Word, and Access database
• Schedule and record meetings
• Customer Service-Related Assistance

Customer Service Benefit Advocate at United HealthCare (2023-10 – 2023-12)

Addressed customers' concerns by providing insightful product information. Communicated with strong yet compassionate, conflict resolution. Also communicated using data entry and mentoring skills as well as handled customers complaints by phone.

Warehouse Associate at Amazon (2019-01 – 2019-12)

• Received products using frequency scanners
• Pulled and packed products and unloaded shipments from trucks
• Data Entry
• Sorted packages based on size and destination
• Managed packages ranging from small envelopes up to boxes weighing forty-nine pounds or more
• Operated carts, dollies, hand trucks and other moving equipment to move copious quantities of merchandise throughout the day

High School Diploma – Mooresville Senior High School (1978)

Some College – Durham Community College (DCCC) (2009 – 2010)