Madeline Ramirez

Bilingual customer service professional experienced in retail and high-volume customer-facing environments. Skilled in effective communication, adaptability, and attentive service, with a strong ability to build customer relationships and create positive customer experiences in fast-paced settings.

SWITCHBOARD OPERATOR at Baptist Health Lexington (2024-11 – 2026-05)

• Managed high-volume incoming internal and external calls while routing callers accurately and efficiently across multiple hospital departments.
• Communicated emergency codes, weather alerts, and facility announcements over the hospital public address system with professionalism and accuracy.
• Coordinated physician and chaplain paging requests and submitted service work orders in a fast-paced healthcare environment.
• Assisted patients, visitors, and staff by providing directions, information, and customer support both in person and over the phone.
• Maintained composure, professionalism and patient privacy while handling urgent requests and sensitive situations.

SALES ASSOCIATE at Bath & Body Works (2023-11 – 2024-11)

Promoted to Seasonal Keyholder (August 2024)

• Delivered excellent customer service in fast-paced retail environments while assisting customers with product selection and purchases.
• Operated POS systems, processed transactions accurately, and balanced cash drawers at closing.
• Assisted with inventory management, stock replenishment, and maintaining organized sales floors.
• Created merchandising displays to increase product visibility and support promotional campaigns.
• Built positive customer relationships by providing attentive, personalized shopping experiences.
• Supported store operations as a Seasonal Keyholder by assisting with opening/closing responsibilities and team support duties.
• Supported promotional campaigns and new product initiatives through customer engagement and visual presentation.

SALES ASSOCIATE at Forever 21 (2023-11 – 2024-05)

SALES ASSOCIATE at Hot Topic (2023-11 – 2023-12)

Seasonal position

SALES ASSOCIATE at Hot Topic (2021-08 – 2021-12)

Seasonal position

ASSISTANT TEACHER at La Petite Academy (2022-06 – 2023-09)

• Maintained daily documentation and communicated updates clearly with parents and staff.
• Assisted with classroom organization, scheduling, and activity coordination in a fast-paced environment.
• Supported classroom operations and assisted staff across multiple age groups as needed.
• Performed administrative, clerical, and team support duties.

ASSISTANT TEACHER at Southern Hills Early Childhood Program (2021-12 – 2022-06)

High School Diploma – Locust Trace AgriScience Center and Tates Creek High School (2020)