Juan Carlos Luckert

Multitasking and bilingual professional customer service salesman.

Entrepreneur / Self-Employed Courier Services at Independent (2025-01 – 2026-04)

• Operate B2B and personal courier services, managing direct intercity shipments of diverse merchandise types.
• Oversee vehicle fleet supervision and maintenance, ensuring operational reliability and compliance.
• Negotiate contracts and service agreements with logistics companies to secure favorable terms.

Operations Manager & Business Development at Anago Cleaning Services (2023-04 – 2024-12)

• Designed and executed operational strategies that streamlined workflows and improved service delivery.
• Drove new business acquisition through proactive prospecting, proposal development, and client follow-up.
• Managed a full sales pipeline from lead generation through contract close, consistently meeting growth targets.

Customer Service Security Officer at Epic Hotel & Residences (2015-05 – 2022-11)

• Delivered top-tier guest experience in a luxury 5-star property, handling inquiries, complaints, and emergencies with professionalism.
• Certified in CPR & AED; maintained building safety through CCTV monitoring and security patrols.
• Managed lost & found, key assistance, and safe assistance services for guests and contractors.

Customer Service Sales Associate at AutoNation Chevrolet Coral Gables (2012-10 – 2015-01)

• Consulted customers on new and pre-owned vehicle purchases, aligning recommendations to individual budgets and needs.
• Scheduled test drives and sales appointments via phone and email, maintaining a robust prospect pipeline.
• Promoted vehicle inventory through social media and digital marketing tools, increasing showroom traffic.

Industrial Engineering in Industrial Engineering – Universidad Nacional Abierta

Advanced Management Program in Management – Universidad Central de Venezuela Business School

Physics Studies in Physics – Universidad Central de Venezuela (1987 – 1992)