Juan Salcido

Highly organized and experienced supervisor with a proven track record of leading teams to success. Skilled in providing technical direction, distributing workloads, and meeting all company deadlines. Strong focus on training and developing employees to ensure optimal performance and high-quality delivery of services. Excellent communication and collaboration skills with a commitment to providing exceptional customer service.

Personal Support Assistant - Veteran Clinic Outpatient - Blythe, CA

(2024-09)

• Patient Scheduling & Coordination: Schedule, cancel, re-schedule outpatient and inpatient appointments, consults, imaging, and other services; manage recall and repeat care (RTC) appointments
• Medical Records & Data Entry: Maintain and update outpatient/inpatient charts, administrative records, and patient encounter forms; verify and update demographics and insurance information
• Patient Interaction: Greet patients, answer phones, relay messages, and provide in-person or phone customer service; resolve complaints and ensure patient satisfaction
• Electronic Health Records (EHR) & Systems: Operate computerized scheduling and EHR systems (e.g., CPRS, ISS, VSSC, VAOS, My HealtheVet, ICB, VET Link, Kiosk, Vista)
• Transfers & Coordination: Process emergency and non-emergency transfers to other VA or private facilities; coordinate referral and follow-up care
• Operational Support: Monitor electronic wait lists, prepare for clinic visits, and assist with administrative follow-up actions
• Team Collaboration: Participate in huddles and meetings to address operational issues, set priorities, and support interdisciplinary care teams

Security Guard - Surveillance Security - Blythe, CA

(2023-04 - 2024-09)

• Conduct regular patrols of premises to deter crime and identify hazards.
• Monitor surveillance cameras and other security equipment to detect suspicious activity.
• Control access to the premises by checking and recording visitors, employees, and vehicles.
• Evict trespassers and detain violators in accordance with legal protocols until authorities arrive.
• Respond promptly to emergencies, including medical incidents, fires, or security breaches.
• Maintain detailed incident and patrol reports for management.

Security Guard - World Private Security Inc - Blythe, CA

(2021-03 - 2022-03)

• Conducted regular patrolling and monitoring activities on the company's premises to maintain a safe and secure environment and deter criminals.
• Evicted trespassers and violators and detained perpetrators while following legal protocols and handed them over to the relevant authorities upon arrival.
• Controlled the entrance and departure of employees, visitors, and vehicles in accordance with protocols.
• Monitored surveillance cameras to detect any disruptions or unlawful activities.
• Provided detailed reports to management on daily activities and any incidents that may have occurred.
• Utilized provided communication devices, such as two-way radios, in a clear and concise manner to maintain effective communication with other team members.

Industrial Supervisor I - California Prison Industry Authority at CVSP - Blythe, CA

(2017-04 - 2020-04)

• Managed the day-to-day maintenance support operations for CALPIA enterprises, ensuring smooth functioning of facilities.
• Coordinated and supervised the activities of inmate workers engaged in the maintenance and repair of health facilities, ensuring their safety and security.
• Maintained plumbing, electrical, and HVAC systems throughout the buildings, ensuring their efficient functioning.
• Planned and scheduled production, including labor, materials, and equipment, to ensure timely completion of tasks.
• Coordinated and supervised installation, operation, maintenance, and repair of equipment and/or machinery, ensuring efficient functioning.
• Made recommendations to increase production efficiency and product quality, contributing to the overall success of the enterprise.
• Trained, counseled, and supervised inmates or residents in production work, quality control, safety, and personal development, ensuring their professional growth and development.
• Evaluated their performance and recommended appropriate action, contributing to their rehabilitation and successful re-entry into society.
• Assisted in budget preparation and made recommendations for needed materials, labor, and equipment, contributing to the efficient management of resources.
• Supervised preparation of records and reports on production, processing, and inventories, ensuring accuracy and completeness of documentation.
• Maintained order and supervised the conduct of persons committed to the Department of Corrections, preventing escapes and injuries to themselves or others, and maintaining security of working areas and materials.
• Inspected and searched inmates or residents for contraband, such as weapons or illegal drugs, and performed other related work, ensuring the safety and security of the facility.
• Performed preventive and corrective maintenance on plumbing, electrical, HVAC, and building systems throughout facilities.
• Replaced electrical breakers and performed troubleshooting and maintenance of electrical systems and breaker panels.
• Serviced, maintained, and repaired air-conditioning and HVAC equipment.
• Replaced and repaired toilets, urinals, prison combination units, and other plumbing fixtures.
• Used drain snakes and related equipment to clear clogged sewer and drainage lines.
• Installed and replaced water heaters and performed associated plumbing work.
• Identified opportunities to improve production efficiency, work quality, safety, and overall facility operations.
• Enforced safety and security procedures to prevent escapes, injuries, property damage, and unauthorized access to tools, equipment, and work materials.
• Conducted inspections and searches of inmate workers, work areas, tools, equipment, and materials in accordance with institutional security procedures.

Custodian Supervisor - California Prison Industry Authority at CVSP - Blythe, CA

(2016-09 - 2017-04)

• Supervise custodial staff in the cleaning and maintenance of healthcare facilities, ensuring high standards of cleanliness, sanitation, and safety.
• Oversee sweeping, mopping, scrubbing, stripping, and waxing of floors throughout the facility.
• Supervise the cleaning, dusting, and polishing of cabinets, furniture, woodwork, hallways, restrooms, offices, and lobbies.
• Ensure medical areas, examination rooms, and equipment are properly cleaned and sanitized in accordance with healthcare facility standards.
• Operate and oversee the use of floor scrubbers and other custodial equipment and machinery as required.
• Replace light bulbs and fluorescent tubes and perform basic facility maintenance duties as needed.
• Conduct and participate in weekly safety meetings and training sessions covering operational procedures, workplace safety, and healthcare facility maintenance requirements.
• Maintain accurate inventory of custodial supplies, chemicals, and equipment; monitor stock levels and ensure materials are available when needed.
• Train and guide custodial employees on proper cleaning techniques, safety procedures, chemical handling, and equipment operation.
• Monitor staff performance and work assignments to ensure custodial services are completed efficiently and according to established standards.

Food Prep Assistant - Planet Hollywood Casino Las Vegas - Las Vegas, NV

(2013-01 - 2016-04)

• Ensure that food preparation areas are clean and hygienic, maintaining a safe and healthy work environment.
• Plan, organize, supervise, and assist with the preparation, cooking, and serving of food to customers and employees, ensuring timely and efficient delivery of food services.
• Maintain and inspect culinary equipment, supplies, and work areas, ensuring proper functioning and cleanliness of equipment and tools.
• Inspect and maintain food handling practices and standards of sanitation, ensuring compliance with safety and health regulations.
• Deliver cooked food to customers, ensuring proper food temperature and quality, and addressing any customer concerns or requests.
• Plan menus in accordance with customer preferences and dietary restrictions, determining the amount of food to be prepared to minimize food waste and optimize food service.
• Clean and prepare various foods for cooking or serving, following established procedures and recipes.
• Responsible for all kitchen operations, ensuring that all food is stocked for cooks, portioned and wrapped, and prepared according to customer orders or supervisor instructions.
• Stock cabinets and serving areas with condiments and refill condiment containers, ensuring availability of condiments for customers and employees.
• Stock supplies in serving stations, cupboards, refrigerators, and salad bars, ensuring adequate supply of materials for efficient kitchen operations.

General Construction Laborer - Crawford's - Blythe, CA

(2009-04 - 2011-02)

• Dig trenches for canals and lay down water pipes for ditches, ensuring accurate placement and proper installation of water systems.
• Lay down cement and finish concrete, ensuring a smooth and even surface for optimal performance and durability.
• Drive backhoes and water trucks, operating heavy machinery with precision and safety.
• Operate hand and power tools of all types, such as jackhammers, cement mixers, small mechanical hoists, surveying and measuring equipment, ensuring proper functioning and maintenance of tools.
• Clean and prepare sites for construction, ensuring a safe and healthy work environment.
• Dig trenches and set braces to support the sides of excavations, erect scaffolding, and clean up rubble, debris, and other waste materials, ensuring a clean and organized work area.
• Assist other craft workers in completing construction projects, collaborating effectively with colleagues and supervisors to ensure efficient and effective work practices.

GED - Twin Palms High School (1999-06)