Julia Kanner

Results-driven, self-disciplined professional with 5+ years of experience in federal contracting, state government, and civilian administration. Skilled in customer service, adjudication, research analysis, program management, and conflict resolution across high-pressure environments. Recognized for integrity, attention to detail, and adaptability, with a proven record of building trust, enforcing policy, and delivering accurate results.

Seeking role preferably in a library, hospital, or insurance company that requires exceptional customer service, analysis, data entry and compilation, problem-solving, and can develop skills in regulatory and compliance, program management, and interpretation of data, regulations, and laws, amongst other skills passionate about improving.

Eligibility Specialist at County of Mecklenburg / DSS // DCR // ESD (2025-11 – 2026-06)

• Researched, provided investigatory analysis on Medicaid Cases - identified and referred possible fraudulent case to Program Integrity prior to completion of training on applications.
• Analyzed, evaluated, investigated, and researched cases to determine eligibility for new cases and recertifications; applied ever-evolving policy to adjudication.
• Managed and processed ~20-30 cases every two weeks.

Cosmetics Associate at Walmart (2024-07 – 2025-06)

• Provided exemplary customer service in a high-traffic retail environment, assisting with purchases, troubleshooting mobile app issues, and enforcing store policy and procedure, while challenging others to embrace organization's mission and values.
• Performed inventory control including topstock, scan-outs, claims processing, and product display management.

Library Associate at Town of Duxbury – Duxbury Free Library (2023-08 – 2024-05)

• Managed circulation desk operations, including check-in/out, registration, and IT troubleshooting for patrons.
• Conducted inventory management using SirsiDynix Workflows and Enterprise; ensured accurate cataloging under Dewey Decimal system.
• Prepared interlibrary loans, discards, and materials for mending.

Child Enforcement Spec. at Commonwealth of MA – DOR (2023-09 – 2023-12)

• Analyzed and analyzed child support enforcement cases, ensuring accuracy and compliance with policy.
• Provided empathetic customer service in a high-volume call center; screened calls and verified PII.
• Explained policy and enforcement procedures to custodial/non-custodial parents.

Job Service Rep. at Commonwealth of MA – Unemployment (2022-03 – 2023-06)

• Conducted complex two-party adjudications of disputed unemployment claims, applying and interpreting state and federal law and regulations.
• Investigated fraud and performed identity verification, ensuring compliance with confidentiality laws.
• Managed special projects including Employer Resolution Identification and Overpayment Waiver eligibility.
• Accolade: most accurate team member in fraud detection and adjudication in cohort / team.

Federal Contractor at United States Air Force - Hanscom AFB (2020-07 – 2021-06)

• Supported Commander Support Staff (CSS) and Unit Control Center (UCC), ensuring compliance with Air Force procedures.
• Assisted with Implementation of a SharePoint-based tasker management system, streamlining workflow and increasing productivity.
• Coordinated COVID-19 reporting, tasker dissemination, and award-based documentation for HQ.
• Invited by Chief of Engineering to lead Conflict Management presentation to Air Force and civilian staff.

Federal Contractor at United States Navy – NTAG New England (2020-03 – 2020-07)

• Provided administrative and exemplary customer service and support to Navy recruiters and command staff.
• Conducted quality assurance reviews of classified/unclassified documents, identifying errors and providing input.
• Managed calendars, correspondence, and PII with accuracy and discretion.

Federal Contractor at U.S. Department of Justice – USAO (2018-03 – 2019-10)

• Astutely controlled front desk operations and office security, safeguarding sensitive PII and ensuring adherence to DOJ protocols.
• Improved security check-in efficiency by 50–75% through development of a streamlined communication system.
• Built trust with law enforcement and DOJ personnel through discretion and professionalism.
• Trained and supervised staff in security and front-desk procedure and protocol.

B.A. in Communication Studies – Westmont College (2016-05)