Julia Klemm

I’m a detail-oriented and resourceful administrative professional with a passion for organization and problem-solving. With a strong foundation in data entry, transcription, customer service, and clerical support, I thrive in remote environments where precision and communication matter. I’m adaptable and tech-savvy, always seeking new ways to streamline tasks and support teams effectively.

Whether managing schedules, handling confidential documents, or assisting clients with clarity and professionalism, I bring consistency, initiative, and a strong sense of ownership to every role I take on.

CDS ADMINISTRATORS 2024 – PRESENT

Member Service Associate

• Data Entry
• Provide customer service via email, inbound and outbound calls
• Password Resets
• Claims Processing
• Filing claims and eligibility documents
• Website and application auditing

MIDEAST DELIVERY SYSTEMS 2023 - PRESENT

• Pharmaceutical Pick-ups/Delivery
• Signature collection
• Filing

FAMILY CARETAKER 2021 -2023

• Provided compassionate care and emotional support to a terminally ill parent in hospice.
• Coordinated medical appointments, managed medications, and ensured treatment plan adherence.
• Effectively communicated with healthcare professionals to advocate for the patient's best interests.
• Developed strong organizational and time-management skills to balance caregiving with other commitments.
• Fostered a supportive environment, enhancing the individual's quality of life in their final stages.
• Demonstrated resilience, patience, and empathy in navigating challenging situations

BANK OF NEW YORK MELLON 2006 – 2021

2006 – 2008 BANK OF NEW YORK MELLON

MITAC (Mellon Information Technology Access Control)

• Data Entry of employees into the RSA Administration tool
• Filing of paper access request form
• Monitor 8 fax lines for incoming requests
• Testing of newly implemented SAM application
• Translate incoming paper requests from fax lines to the new application for processing

2008 – 2011 BANK OF NEW YORK MELLON

ITAC Customer Service Team ITAC - Information Technology Access Control

• Continued monitoring of fax lines, filing and translating paper forms into submitted SAM application, assisting in the organization to go paperless
• Processed RSA requests - add, modify, and delete users and clients
• Answered the newly implemented customer service hotline
• Managed the newly implemented Customer service mailbox
• Trained new contractors on both the hotline and mailbox
• Assisted in the creation and processing of the high-risk termination process
• Submitted and processed tickets within the Remedy application

2011 – 2015 BANK OF NEW YORK MELLON

Information Security Office Administration, GAMO – Global Access Management Operations

• Continued with prior tasks of form submissions, processing and mailbox monitoring
• Took on office administrative duties:

o Supply orders through the Peoplesoft application o Submission of work orders for floor maintenance.

o Mail room and UPS delivery/Pick up o Office relocation

• Onboard and train Offshore contractors
• Created/maintained procedures and workflows

2015 – 2021 BANK OF NEW YORK MELLON

Information Security Administration, Lead of Escalations Team, GAMO – Global Access Management Operations

• Lead to CCO-QMO (Control Center Operations-Quality Management Organization) - Team lead
• Mailbox monitoring
• Workload balance
• Submission and Processing of access requests
• Coordinated and hosted daily management meeting
• Manage client and Senior management Escalations
• Obtain proper hierarchy approvals
• Submit, Process, and manage Service Now tickets
• Confluence page creation and monitoring
• Procedure creation and updates
• Coordinate and host High-Risk Termination events
• Process individual high-risk terminations o UMT (User Managemt Tool)

o RSA Admin o BES (Blackberry Enterprise Server)

o Outlook

EDUCATION

DECEMBER 1997

MEDICAL OFFICE ADMINISTRATION, WESTERN SCHOOL OF HEALTH AND BUSINESS

SEPTEMBER 1999

ELEMENTARY EDUCATION, COMMUNITY COLLEGE OF ALLEGHENY COUNTY