Julia Rainey

Answered inbound calls and conducted outbound collection efforts on behalf of multiple clients Provided clear explanations of account balances, payment options, and next steps Negotiated payments while maintaining professionalism and adherence to legal guidelines

Answer phone, Call Center Agent

(2024-05 - 2025-12)

• Answered inbound calls and conducted outbound collection efforts on behalf of multiple clients
• Provided clear explanations of account balances, payment options, and next steps
• Negotiated payments while maintaining professionalism and adherence to legal guidelines
• Handled objections, disputes, and escalations effectively
• Maintained detailed account notes and followed internal procedures and client requirements

Bill Collector - LQ DIGITAL

(2019-09 - 2024-05)

• Performed third-party debt collection services on behalf of USAA
• Managed high-volume inbound and outbound calls while maintaining compliance with FDCPA regulations
• Negotiated payment arrangements and resolved delinquent accounts professionally and efficiently
• Documented account activity accurately in CRM systems
• Met and exceeded call quality, productivity, and compliance standards
• Maintained a calm, empathetic approach when handling sensitive financial situations

High school (2013-08 - 2017-06)