Julian Mercado

Dedicated customer service professional with a strong background in communication, problem-solving, and working with others. Known for delivering exceptional service, maintaining high standards of accuracy, and supporting team goals. Seeking to leverage skills and experience in a customer-focused role with opportunities for growth.

Host / Barback / Bartender - The Montrose Country Club - Houston, TX

(2024-02)

• Check guest into the restaurant and pool area, either by reservation or walk-in
• Attend to bar needs by replacing whatever is low in stock
• Make drinks and specialty cocktails in accordance to TABC standards
• Wash, dry and restock all dishes for the establishment
• Perform proper closing duties for the restaurant, the pool, and the bar
• Attend to guests' needs while on the premises
• Properly take payments and distribute the change needed

Barback / Bartender - Club 2.0 - Houston, TX

(2024-03 - 2024-06)

• Served high customer volumes during special events, nights, and weekends
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
• Wash, rinse, and sanitize all dishes during and after shift, sweeping and mopping all floors, and the taking out and washing of all trash receptacles at end of shift

Delivery Driver - DoorDash/Favor - Houston, San Marcos, and Austin, Texas

(2020-01 - 2024-05)

Main source of income for periods without employment

• Delivered packages to customer doorsteps and business offices
• Completed on-time deliveries by choosing best and most efficient routes
• Improved customer satisfaction by ensuring timely and accurate deliveries of products
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries
• Operated vehicle safely in highly congested areas with no traffic violations
• Completed rush deliveries on tight timetables to satisfy customer needs

Package Handler - FedEx Grounds - Kyle, TX

(2021-03 - 2021-10)

• Improved package handling efficiency by implementing proper sorting and organizing techniques
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
• Reduced damage rates for packages through careful handling and adherence to safety protocols
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
• Removed jams and unblocked conveyor system to maintain flow of goods
• Followed verbal and written instructions to properly move and ship products
• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages

Night Audit - WoodSpring Suites San Antonio/Stone Oak - San Antonio, TX

(2019-12 - 2020-05)

• Conduct all guest check-ins/ check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
• Clean rooms, hallways, lobbies, restrooms, corridors, elevators and stairways so that health standards are met and the property is clean to policy standards
• Replace soiled linen and towels, disinfect bathroom surfaces, dust or wipe down all surfaces, vacuum rugs, sweep and mop all floors and stairways
• Empty wastebaskets and transport other trash to disposal areas
• Work in the laundry room loading and unloading washers and dryers and fold the clean linen and towels
• Secure payment, verify billing. Verify customers' credit and establish how the customer will pay for the accommodation, compute bill, collect payments, and makes changes for guests as needed
• Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest

Contractors Apprentice - One Star Handyman - Houston, TX

(2019-08 - 2022-11)

• Worked alongside contractors to establish timelines for construction projects and provided quality and cost control on various projects
• Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock
• Ordered and purchased building materials for site construction
• Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening
• Smoothed and sanded surfaces to remove ridges, caulking and glue, using the proper tools
• Leveled forms to hold concrete to desired pitch and depth for structures and foundations
• Cleaned up work areas upon completion of projects
• Assisted with installation of gutters and downspouts
• Applied roof coatings to protect roof and extend lifespan
• Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces

Patient Transportation - Houston Methodist Hospital - Houston, TX

(2018-10 - 2019-04)

PRN

• Fostered strong working relationships with team members across departments, resulting in improved communication and coordination of patient transportation activities
• Coordinated patient transportation arrangements as needed, maximizing opportunities for timely access to therapy services
• Safely transport patients throughout the hospital
• Ensure that the ICARE values are always respectfully in play
• Make the patient feel comfortable and confident with their decision to receive care here at Methodist
• Responsible for confirming that the correct patient is being transported to the correct locations
• Properly communicate with the necessary personnel to ensure each transport is accomplished in the correct way
• Utilize critical thinking by prioritizing time management to meet mandatory productivity goals

Massage Therapy License - Massage Therapy - Texas School of Massage (2023-04 - 2024-12)

High School Diploma - North Shore Senior High School (2014-08 - 2018-06)