Roland Ramirez

Down-to-earth and dependable problem solver with a solid track record across customer service, retail hardware, and fast-paced hospitality. Experienced in hands-on work, using tools, operating heavy equipment safely, and keeping things running smoothly behind the scenes. Quick to adapt to new systems, comfortable working independently or in a team, and known for staying calm, reliable, and focused when things get busy.

Bartender / Barback (2022 – Present)

• Keep operations running smoothly in a fast-paced environment while following safety and financial guidelines.
• Handle basic maintenance and quick troubleshooting on beverage dispensers and behind-the-bar equipment.
• Manage cash drawers accurately, balance sales at the end of shifts, and maintain secure procedures.
• Deliver friendly service to guests while keeping the work area clean, organized, and stocked.

Sales Associate / Hardware Specialist at HomCo Lumber & Hardware / The Home Depot (2018 – 2020)

• Helped customers find the right tools, hardware, and supplies for various building and repair projects.
• Safely operated specialized equipment including forklifts, electric ladders, and power tools following store safety rules.
• Kept inventory organized, checked incoming stock, and helped resolve product issues with suppliers.

Retail Associate / Cashier at JCPenney / MarketSource Inc / McDonald's (2016 – 2018)

• Operated POS cash registers, handled cash and card payments, and balanced cash drawers daily.
• Answered customer questions, helped locate products, and resolved complaints calmly and professionally.
• Maintained clean, safe, and well-stocked store spaces.

EMT Coursework – Mohave Community College

High School Diploma – Mohave High School