Julianne Rase

Customer Support & Operations Professional with 15+ years of experience resolving high-volume inquiries and ensuring compliance. Demonstrated success in remote and hybrid team management, software navigation, and de-escalation strategies. Proven leadership as an Assistant Manager, combining operational excellence with a deeply empathetic approach to client and team success.

Substitute Teacher at Scioto County Schools (2009-01 – Present)

• Cultivate a safe, positive, and structured classroom environment for students in accordance with county policies.
• Ensure ongoing health, welfare, and physical safety of students while maintaining strict confidentiality of records.
• Adapt rapidly to different classroom settings, managing varying age groups and behavioral needs effectively.

Customer Service Representative (Remote) at Startekk LLC (Bridgestone Firestone Account) (2025-03 – 2025-06)

• Addressed high volumes of incoming calls and emails, consistently exceeding performance metrics.
• Built strong customer rapport through active listening and personalized interactions, ensuring high client satisfaction.
• Investigated the root causes of complex customer complaints and executed appropriate solutions to resolve issues efficiently.

Customer Service Representative - Collections & Fraud at Discover Financial Services (2022-01 – 2023-10)

• Investigated active and historical accounts for fraudulent activity, protecting company and customer assets.
• Assisted consolidators, attorneys, and card members with closed and charged-off accounts.
• Negotiated complex payment settlements while adhering to strict financial and regulatory guidelines.

Customer Service Representative at ResultsCX (2021-05 – 2022-01)

• Managed high-volume multichannel communications, including inbound/outbound calls and emails.
• Processed customer orders, booked appointments, and meticulously managed customer accounts using internal CRM tools.
• Maintained a warm, professional attitude while assisting customers with detailed product questions and troubleshooting.

Assistant Manager - Retail at Phantom Fireworks (2018-03 – 2018-11)

• Directed daily retail operations, ensuring a clean, well-stocked, and customer-focused sales floor.
• Supervised and trained employees, managed shift schedules, and handled employee relations to foster a productive work environment.
• Maintained up-to-date knowledge of all company promotions, making personalized recommendations to customers.

Bachelor of Arts – Morehead State University