Julio Daldon

Operations and business development professional with experience in workforce scheduling, resource optimization, payroll and billing, compliance, client management, market analysis, and process improvement. Currently manage scheduling operations at PalAmerican Security, maintaining overtime below 2% while supporting staffing, payroll, billing, compliance, and branch performance. Earlier business development experience includes lead generation, client retention, revenue growth, market expansion, and strategic partnerships.

Bilingual in Portuguese and English, professionally proficient in Spanish, with international academic training in Marketing and International Relations.

Scheduling Manager - PalAmerican Security - San Francisco, CA

(2022-06)

• Oversee workforce scheduling for security officers, optimizing resource allocation while maintaining overtime below 2%.
• Lead branch payroll and billing functions, supporting accurate processing and operational compliance.
• Create and manage daily and long-term schedules; proactively resolve cancellations, last-minute openings, availability changes, and vacation requests.
• Maintain workforce records in WinTeam, including licenses, LMS requirements, and state compliance documentation, in coordination with operational leadership.
• Partner with People & Culture and branch leadership on staffing needs, interviews, hiring, and onboarding of new officers.
• Recommend and implement system and process improvements to increase operational efficiency and support branch performance.
• Provide timely staffing information to employees and serve as an after-hours on-call contact as directed by the Director of Operations.

Business Development Agent - SEBRAE - Itu, São Paulo, Brazil

(2017-03 - 2018-01)

• Drove lead generation through cold calling and networking, increasing new client leads by 20%.
• Strengthened client management and improved retention by 15% across 50+ accounts.
• Negotiated and closed key deals, contributing to 25% growth in annual revenue.
• Executed market-entry strategies that expanded business into three new regions within one year.
• Conducted market and competitive analysis that informed new product offerings and strategic adjustments.
• Built strategic partnerships and collaborated with marketing on campaigns that boosted lead generation by 30%.
• Delivered sales forecasting and reporting to support leadership decisions; managed projects against budgets, timelines, and performance targets.

Marketing Intern - CNH Industrial - Sorocaba, São Paulo, Brazil

(2014-01 - 2015-12)

• Conducted profitability analysis and pricing research using large datasets in MySQL to support data-driven decisions.
• Developed and maintained price lists and analyzed weekly pricing reports to identify adjustments and improve competitiveness.
• Provided English-language support for international markets including the United States, France, Mexico, and India, presenting results, promotional plans, and progress toward goals.
• Leveraged CRM systems to improve client communication and data-driven management.

B.A.

• Marketing, International Relations and Affairs - ESPM – Escola Superior de Propaganda e Marketing (2011 - 2016)

English - Intercultural Institute of California (2018-01 - 2022-05)

English - City College of San Francisco (2018-07 - 2018-08)

German - German Academy Language School Vienna (2012-09 - 2012-11)