Julissa Ortiz

Accomplished finance with 25+ years of experience leading credit, deductions, and AR operations. Demonstrated expertise in driving process improvements, reducing DSO, and mentoring high-performing teams. Proficient in SAP and ERP systems, with a proven record managing multimillion-dollar portfolios across global markets.

National Credit Manager at Sysco Foods (2025-01 – Present)

• Directed national credit strategy managing a $125M+ accounts receivable portfolio, optimizing cash flow and reducing aged receivables.
• Led and developed a high-performing team of 15+ credit and collections professionals, establishing KPIs and performance benchmarks to drive accountability and growth.
• Designed and enforced credit policies, terms of sale, and credit limits to ensure compliance and operational consistency.
• Oversaw collection activities, negotiated payment arrangements, and minimized bad debt exposure through detailed DSO and aging report analysis.
• Collaborated cross-functionally with Sales and Finance to resolve customer disputes and implement process improvements enhancing collections efficiency.
• Prepared comprehensive credit-to-collections performance reports supporting financial reporting and audit readiness.
• Ensured accurate posting of all deposits to maintain cash flow efficiency and financial integrity.
• Conducted detailed reviews of payment plans and billing terms to guarantee accuracy prior to execution.
• Maintained meticulous records of collection activities and customer interactions to support governance and escalation procedures.

Accounts Receivable Accountant at NVenia, LLC. (2023-12 – 2024-12)

• Maintained accurate accounts receivable records ensuring aging accuracy and effective credit and collections application.
• Coordinated with external auditors and maintained audit-ready records, supporting smooth year-end closing and compliance.
• Researched and resolved delinquent accounts by analyzing customer payment plans, history, and credit lines.
• Applied daily cash receipts with 100% accuracy, posting to AR sub-ledger to support cash flow management.
• Collaborated extensively with Finance, Sales, Logistics, and Customer Service to resolve past-due invoices and deduction discrepancies.
• Conducted detailed contract and proposal reviews to ensure billing term accuracy prior to execution.

Accounts Receivable Manager at Tadin Herb & Tea Co. LLC. (2022-05 – 2023-10)

• Led full-cycle accounts receivable operations including credit assessment, cash flow management, and financial transaction accuracy.
• Managed and coached an accounting team, fostering optimal performance and professional development.
• Directed EDI customer setup and portal management, resolving transmission errors to ensure uninterrupted invoice delivery.
• Developed and implemented strategies to improve invoicing, collections, and cash application processes enhancing operational efficiency.
• Collaborated with Sales and Customer Service to resolve billing discrepancies and customer inquiries promptly.
• Prepared financial reports including DSO metrics, aging analysis, and commission tracking to support business decisions.
• Ensured compliance with accounting standards, company policies, and legal requirements.
• Supported month-end close and participated in financial audits to maintain audit readiness.

Senior AR Credit Analyst at Orgain Inc. (2020-08 – 2022-05)

• Managed collections on past-due accounts by analyzing payment plans, payment history, and credit lines to optimize cash flow.
• Administered high-volume trade deductions, chargebacks, and invoice reconciliations for major retailers including Amazon, Costco, and Walmart, achieving strong dispute resolution and reducing write-offs.
• Obtained deduction backup, researched, and coded deductions to meet ADC and DSO objectives.
• Investigated and validated account discrepancies by collaborating with sales, customer service, logistics, to ensure accurate deduction processing.
• Communicated extensively with Finance Sales, Logistics, and Customer Service for deduction resolution, past due invoices, and proof of deliveries.
• Set up new customer terms and credit limits, managing AR customer data within the accounting system.
• Performed account and revenue reconciliations during month-end close and prepared ad hoc reports for management.
• Maintained a reconciled list of unapplied deposits against the Balance Sheet to support financial integrity.

AR Cash Application Supervisor at Smithfield Foods Inc. (2018-01 – 2020-08)

• Led daily reconciliation of cash receipts averaging approximately $1 billion per period across multiple corporate lockboxes, ensuring accuracy and timeliness.
• Managed international foreign currency conversions and multi-currency reconciliations, maintaining compliance with corporate treasury guidelines.
• Provided SAP training for new AR functions, enhancing team capabilities and operational consistency.
• Supervised Cash Applications Group, enforcing departmental procedures and evaluating controls to maximize productivity and minimize errors.
• Collaborated with Accounts Payable to ensure accurate wire payments and check processing for international and retail accounts.
• Recruited, trained, and evaluated a team of five, fostering a high-performance culture.

AR Accounting Associate at Ardagh Metal Beverage USA (2016-02 – 2017-12)

• Applied daily incoming cash averaging $135M monthly with 100% completion rate, supporting revenue recognition and cash flow.
• Collaborated with IT, Business Process Analysts, and SAP Consultants to implement process improvements enhancing SAP functionality.
• Assisted PwC auditors with high-volume audit requests, delivering complete packages within tight deadlines and maintaining zero audit findings.
• Resolved defective material report deductions and billing issues in accordance with company guidelines.
• Supported monthly close processes including journal entries and account reconciliations to ensure financial accuracy.

AR Cash Application Supervisor at Mars Global Services Inc. (2012-09 – 2015-07)

• Served as SAP Key User for multiple divisions, resolving functional issues and enhancing system utilization.
• Managed accurate cash application and deduction coding on $3.7B in annual sales, maintaining application accuracy rates above 99%.
• Reconciled revenue accounts across business units, ensuring integrity of 36 cash GL and AR accounts.
• Supervised period close activities and updated policies to ensure audit compliance.
• Led a team of three, fostering communication with internal and external customers to resolve account discrepancies.

Financial Services Credit Accountant at Mars Food US, LLC. (1997-02 – 2012-08)

• Solely managed the Foodservice division generating $97M in GSV, achieving a three-time productivity improvement and operational efficiency benchmark.
• Processed and resolved an average of 397 disputes per period, reducing deduction clearance time below team average.
• Collaborated extensively with Finance, Sales, Logistics, and Customer Service to resolve past-due invoices and deduction issues.
• Managed and tracked the Sales CIP budget, reviewing actual spending against budgeted targets.
• Established and updated credit lines, making recommendations on credit limits exceeding $10K.
• Participated in SAP implementation team, providing testing and process improvement feedback.
• Prepared and presented monthly AR reports to Finance Manager and AR Team, supporting financial transparency and decision-making.

High School Diploma / GED – Lawndale High School