Julissa Paredes
Dynamic customer service and sales professional
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About
Dynamic customer service and sales professional with a proven track record at Atkinsons Candy, excelling in customer relations and critical thinking. Achieved top performer status by leveraging product knowledge and active listening to drive sales growth and enhance customer satisfaction. Proficient in CRM software, consistently exceeding sales quotas through strategic solutions.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Known for reliability and proactive approach to meeting customer and organizational goals.
Experience
Customer Service Representative - Atkinsons Candy - Lufkin, TX
(2023-08 - 2025)
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service workflows.
Sales Representative - Metro - Lufkin, TX
(2018 - 2022)
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on features and benefits.
- Utilized CRM software to track sales activities and manage customer interactions.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
Education
High School Diploma - Ignite (2016-05)
