Junior Dor

Enthusiastic Housekeeping supervisor offering over 5 years of hospitality experience from Houseman to Lead Supervisor.

Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs, seeking to apply my knowledge and education to contribute to the company’s success.

Housekeeping Supervisor January 2022 - Present

Hyatt Regency Miami Miami, Florida

• • Leader in charge of the evening housekeeping team at the Hyatt Regency Miami.
• Supervised and supported more than 40 housekeeping personnel to maximize the quality of service and performance.
• Created schedules, shift reports, and other documentation to coordinate more than 60 housekeeping needs.
• Collaborated with the front office to respond promptly to guest requests and promote a positive experience.
• Inventoried income supplies and items in stock for personnel in 605 rooms.
• Developed training programs to build performance for around 50 employees. Improve employee retention.
• Communicated with the maintenance team regarding necessary repairs discovered while performing routine service in all 605 rooms.
• Increased comprehension of pre-shift announcements among staff members by 70% by creating presentations with images to ensure the daily expectations are universally understood. 

Housekeeping Supervisor October 1999 - January 2022

Break Water Hotel Miami Beach, FL

• Supervised hotel staff of 6-10 employees in housekeeping and maintenance on the job.
• Ensured exceptional guest satisfaction by working closely with the general manager and reporting customer feedback.
• Assisted manager with weekly stock and supply inventory controlling the organization of over 1000 products.
• Provided comprehensive job training to 5-10 new employees annually to guarantee consistent quality of service.
• Verified 60 completed rooms every day against standard plans to maintain consistency.

Miami Dade College Miami, Florida

Bachelor of Science July 2025

Hospitality Supervision and Management

Some courses: Supervision and Management in the Hospitality Industry, Business Ethics

Miami Dade College Miami, Florida

Certificate: Business Specialist-General Business March 2022