Just Doolin

Customer service and operations professional with 16 years of experience across Amazon, Kroger, retail, shipping, inventory, and high-volume customer-facing environments. Experienced assisting customers, processing and verifying orders, maintaining accurate records, handling transactions, receiving and distributing items, researching exceptions, following established procedures, and resolving service issues. Proven background in shipping and fulfillment operations, inventory accuracy, clerical documentation, and dependable public-facing support.

E-Commerce / Pickup Lead | Customer & Operations Support - Kroger - Lake City, GA

(2024-01 - 2026-02)

• Assisted customers and associates in a high-volume pickup operation; verified order details, handled service questions and exceptions, and communicated clear next steps.
• Maintained accurate order and inventory information, researched discrepancies, followed procedures, documented issues, and coordinated resolution through the appropriate support channels.

Server / Bartender - Johnny's Pizza - Atlanta, GA

(2021-01 - 2023-12)

• Provided fast, accurate public-facing service; processed POS and payment transactions, maintained order accuracy, explained options and procedures, and resolved customer concerns.

Customer Liaison | Customer & Shipment Support - Amazon - Louisville, KY

(2019-01 - 2021-12)

• Responded to customer inquiries by phone, email, and case tools; verified order, account, shipment, and delivery information; documented interactions and communicated resolutions.
• Investigated shipment, fulfillment, inventory, and delivery exceptions; routed specialized issues to the correct resource and followed cases through closure.

FC Launch | Operations & Loss Prevention Assignments - Amazon - Louisville / Shepherdsville, KY

(2017-01 - 2019-12)

• Supported fulfillment-center launches by resolving operational issues involving workstations, scanners, printers, user access, inventory movement, and established workflows.
• Maintained accurate support records, routed requests, escalated urgent issues, and performed root-cause analysis on recurring operational failures.

Shipping Lead | Logistics, Dispatch & Yard Operations - Amazon - Shepherdsville, KY

(2015-01 - 2017-12)

• Led time-sensitive shipping and dispatch operations; monitored workflow, coordinated shipment handoffs, resolved exceptions, and maintained accurate shipping and inventory records.
• Investigated shipment discrepancies and designed the Trans-Arc routing process that generated more than $1M in annual savings.

Inventory Control Quality Assurance Lead - Amazon - Shepherdsville, KY

(2012-01 - 2015-12)

• Led high-volume inventory audits and discrepancy investigations; verified records, researched exceptions, documented findings, and implemented corrective actions.

Store Manager / Co-Manager - Genesco, Inc. - Louisville, KY

(2010-01 - 2012-12)

• Managed daily retail operations and customer service, including POS transactions, inventory, receiving, scheduling, audits, record accuracy, and staff coaching.

Credits toward B.A. - Computer Science - University of Louisville (2006-01 - 2010-12)