Justice Palmer

Talented and savvy to current trends in business, private and charitable events. Organized in coordinating plans and resources with consistent on-time delivery. Successful at running smooth events of different sizes.

Event Coordinator at OG Inc. (2020-03 – Present)

• Assisted with developing, planning and implementing strategies to promote large- and small-scale events.
• Handled invoice management and post-event review and processing.
• Created comprehensive event timelines to ensure all tasks were completed on time and within budget.
• Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives.
• Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
• Secured sponsorships from local businesses or organizations to offset costs of events.
• Facilitated communication between different departments involved in event planning e.g., marketing, operations.
• Assessed events overall success and submitted findings for future planning.
• Promoted events through targeted social media campaigns, brand ambassador partnerships and email newsletters.
• Served as primary point of contact for clients, addressing concerns or inquiries in timely manner.
• Monitored event costs to accurately manage budget and expenses.
• Improved future events based on strengths and weaknesses of previous event plans.
• Brought in guests with effective marketing strategies targeting specific demographics.
• Maintained records of event aspects, including financial details.

Night Auditor at Hyatt (2017-07 – 2020-03)

• Produced and distributed daily reports detailing business activities and revenue.
• Verified guest charges against records and accounts receivable transactions for each department.
• Balanced revenue and settlement accounts on nightly basis.
• Reviewed and verified daily financial transactions for accuracy.
• Backed up front desk, handling diverse customer and operational issues throughout night.
• Updated reservation system with new bookings, cancellations, and modifications as needed.
• Coordinated with housekeeping staff to address any room discrepancies or special requests from guests.
• Posted daily rates, taxes and special charges when updating guest records.
• Managed inventory of supplies needed for front desk operations, ordering additional items.
• Handled guest check-ins and check-outs with efficiency and professionalism.
• Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues.
• Responded to guest inquiries, complaints, and requests promptly and professionally.

Supervisor at Buffalo Billiards (2013-11 – 2017-07)

• Evaluated staff performance, communicating feedback, and setting personal goals.
• Led teams through onboarding process for swift integration into daily operations.
• Delivered high quality training for new team members.
• Executed daily opening and closing procedures to company standard.
• Inspired teams using motivational leadership style.
• Monitored numerous employee activities and assigned tasks to cover demand.
• Attended and contributed to regular managerial meetings.
• Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
• Fostered environment where employees felt comfortable voicing concerns or asking questions.
• Fostered positive team environment by recognizing and reinforcing individual and team accomplishments.

Associate in Science (A.S.) – Waynesville Technical College (2009-05)

High School Diploma – Waynesville High School (2009-05)