Justin Bolas
Operations and hospitality leader with 10+ years of experience
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About
Operations and hospitality leader with 10+ years of experience driving high-performing teams, optimizing service standards, and delivering exceptional guest experiences in upscale restaurant and resort environments. Proven track record in staff development, revenue growth, and operational efficiency. Known for building positive team cultures, improving performance, and maintaining strong client and member relationships.
Experience
Restaurant Manager - Steak 48 Del Mar - Del Mar, CA
(2025-01 - 2026-03)
- Oversee daily restaurant operations in a high-volume, upscale dining environment
- Lead, train, and coach staff to maintain exceptional service standards
- Monitor performance metrics and implement improvements to increase efficiency and guest satisfaction
- Resolve guest concerns quickly and professionally, reinforcing brand reputation
General Manager - Omni La Costa Resort & Spa - Carlsbad, CA
(2023-03 - 2024-11)
VUE Restaurant / VUE2GO
- Directed full-service restaurant and member lounge operations within a luxury resort
- Managed hiring, training, scheduling, and performance of staff across multiple service areas
- Drove revenue growth through service optimization, upselling strategies, and guest engagement
- Collaborated with executive leadership to align operations with brand standards and business goals
Member Services Manager - Omni La Costa Resort & Spa - Carlsbad, CA
(2020-10 - 2023-03)
- Led member services operations, ensuring high-touch, personalized guest experiences
- Built strong relationships with members to increase retention and satisfaction
- Handled escalated concerns and implemented solutions to improve service delivery
Outside Golf Services Manager - Omni La Costa Resort & Spa - Carlsbad, CA
(2011-03 - 2023-10)
- Managed golf operations, staff coordination, and daily logistics for a high-end resort course
- Trained and developed team members to deliver premium guest service
- Improved operational workflows and service consistency across departments
Private Instructor / Senior Key - Fleming's Prime Steakhouse & Wine Bar - San Diego, CA
(2011-03 - 2021-04)
- Provided personalized instruction and guest engagement in a high-end dining environment
- Supported leadership team in operations, staff training, and service execution
- Maintained strong guest relationships to drive repeat business
Education
Bachelor of Arts - Business Management - University of Phoenix
Associate of Arts - Golf Management - P.G.C.C
