Aarick McCloud

Results-driven hospitality leader with 25+ years of progressive management experience across nationally recognized hotel brands. Proven track record of delivering exceptional guest experiences, improving operational efficiency, and driving property profitability. Expert in P&L management, revenue strategy, team leadership, and brand compliance.

Known for building high-performing teams, strengthening service culture, and consistently exceeding guest satisfaction benchmarks. IHG GM Certified hospitality executive seeking a General Manager opportunity to elevate operational performance and financial results within a growth-focused hotel organization.

General Manager at Holiday Inn Express (2024-09 – Present)

Lead full-service hotel operations while ensuring strict adherence to brand standards and operational policies

• Lead full-service hotel operations while ensuring strict adherence to brand standards and operational policies
• Oversee P&L performance, budgeting, forecasting, and labor management to meet financial goals
• Direct hiring, onboarding training, and development of multi-department teams
• Maintain high service, cleanliness, and operational efficiency standards across all departments
• Resolve guest concerns promptly, strengthening guest loyalty and brand reputation

General Manager at My Place Hotels (2023-10 – 2024-07)

Directed all hotel operations including front office, housekeeping, maintenance, and guest services

• Directed all hotel operations including front office, housekeeping, maintenance, and guest services
• Maintained guest satisfaction scores consistently above brand averages
• Managed financial performance including budgeting, cost control, and revenue optimization
• Implemented operational improvements that increased housekeeping inspection scores by 10%

General Manager at Hampton Inn (2022-10 – 2023-09)

Oversaw daily property operations and cross-department coordination

• Oversaw daily property operations and cross-department coordination
• Strengthened staff accountability through coaching, performance management, and leadership development
• Achieved consistent compliance with brand quality audits and operational metrics

General Manager at Extended Stay America (2021-05 – 2022-10)

Increased occupancy and ADR through market analysis, pricing strategy, and local sales initiatives

• Increased occupancy and ADR through market analysis, pricing strategy, and local sales initiatives
• Trained department leaders to streamline operations and improve service delivery
• Ensured financial reporting accuracy including labor management, expense control, and forecasting

Assistant General Manager at Home2 Suites & Hampton Inn (2019-11 – 2021-05)

Assisted the General Manager in overseeing all hotel departments and operational performance

• Assisted the General Manager in overseeing all hotel departments and operational performance
• Led guest recovery initiatives that improved overall satisfaction scores
• Implemented training programs focused on service standards, safety compliance, and team performance

Front Desk Clerk at Embassy Suites (2019-08 – 2019-11)

Delivered exceptional guest service during check-in and check-out processes

• Delivered exceptional guest service during check-in and check-out processes
• Assisted with daily operations and front office coordination

Night Auditor / Front Desk Clerk at Southfield Suites (Formerly Embassy Suites) (2017-06 – 2019-04)

Conducted nightly financial audits and reconciled hotel revenue reports

• Conducted nightly financial audits and reconciled hotel revenue reports
• Addressed guest inquiries and resolved service issues to ensure positive guest experiences

Service Representative at AT&T Michigan Headquarters (1999-08 – 2018-11)

Delivered advanced technical support and sales solutions to consumer and business clients

• Delivered advanced technical support and sales solutions to consumer and business clients
• Consistently exceeded sales and customer retention goals
• Served as CWA Unit Vice President, representing multiple divisions and advocating for employees in leadership negotiations

Associate Degree in Hotel & Restaurant Management – Katharine Gibbs College

Certification in Labor Relations – Wayne State University