Justinne Whichard

Bilingual (English & Spanish) administrative and operations professional with extensive experience in remote operations, AI data annotation and evaluation, inbox and calendar management, scheduling, travel planning, and customer communication. Strong background in sales, hospitality, and event planning, with proven success running business operations and supporting executive-level needs. Tech-savvy, detail-oriented, and skilled in AI tools, CRM systems, and workflow software to streamline processes and enhance productivity.

AI Annotation & Quality Review at Independent Contractor (2024-01 – Present)

Performed AI data labeling, annotation, review, and categorization across multiple companies and projects. Evaluated model outputs for accuracy, safety, and alignment with project guidelines.

• Performed AI data labeling, annotation, review, and categorization across multiple companies and projects.
• Evaluated model outputs for accuracy, safety, and alignment with project guidelines.
• Reviewed prompts, responses, and classifications to ensure quality and consistency.
• Worked across datasets including text conversations, customer interactions, task evaluations, and generative AI outputs.
• Provided structured feedback to improve model performance and training outcomes.

Culinary Director / COO at Rustika Café & Bakery (2023-01 – Present)

Managed inbox and calendar scheduling for multiple locations and leadership teams. Oversaw customer service strategies and remote operations to ensure satisfaction. Coordinated online customer support systems, scheduling, and team communication.

• Managed inbox and calendar scheduling for multiple locations and leadership teams.
• Oversaw customer service strategies and remote operations to ensure satisfaction.
• Coordinated online customer support systems, scheduling, and team communication.
• Utilized AI tools to draft communications and streamline workflow efficiency.

Private Chef & Culinary Instructor at Self-Employed (2012-01 – Present)

Led virtual and in-person classes, managing scheduling, client communication, and follow-ups. Created customized itineraries and class materials for clients and events.

• Led virtual and in-person classes, managing scheduling, client communication, and follow-ups.
• Created customized itineraries and class materials for clients and events.
• Leveraged remote tools to provide seamless customer experiences.

Owner at Sticky Fingers Café (2022-01 – 2024-12)

Managed day-to-day operations including scheduling, customer communication, and recordkeeping. Handled email and phone inquiries for orders, catering, and events.

• Managed day-to-day operations including scheduling, customer communication, and recordkeeping.
• Handled email and phone inquiries for orders, catering, and events.
• Maintained payment records and customer booking systems.
• Built long-term customer relationships and resolved service issues directly.

Sales & Customer Service at Various (State Farm, T-Mobile, AT&T) (2005-01 – 2012-12)

Top-performing sales representative with bilingual customer support experience. Resolved escalated service issues and exceeded sales targets.

• Top-performing sales representative at State Farm, T-Mobile, and AT&T.
• Provided bilingual customer support and resolved escalated service issues.
• Exceeded sales targets through relationship-building and product knowledge.

Event Management & Planning at Various (2005-01 – Present)

Coordinated large-scale community events including festivals, luncheons, conferences, galas, and fundraisers. Managed vendor communication, scheduling, and event logistics.

• Coordinated large-scale community events including festivals, luncheons, conferences, galas, and fundraisers.
• Managed vendor communication, scheduling, and event logistics.
• Oversaw event setup, timelines, budget, and on-site operations to ensure smooth execution.

Bachelor of Science in Culinary Arts – Le Cordon Bleu University