Contact Center Brand Ambassador at E.Services Africa Limited (2023-11 – 2024-08)
Assisted customers via social media platforms and email, handled inbound calls, resolved complaints, and provided customer support.
- Assisted an average of 150 customers daily via social media platforms (Facebook, Twitter, Instagram, WhatsApp) and email, frequently exceeding performance targets.
- Handled over 60 inbound calls per day, resolving customer complaints and providing timely, effective support.
- Developed strong product knowledge to deliver accurate information and tailored solutions.
- Communicated clearly and professionally in writing to resolve customer inquiries and issues.
- Managed multiple customer interactions simultaneously while maintaining a high level of service quality.
- Analyzed customer feedback to identify trends and recommend service improvements.
Data Labeler at Datamaker Ghana Limited (2022-10 – 2023-10)
Annotated and classified datasets for machine learning model training, performed image annotation and segmentation tasks.
- Annotated, classified, and structured datasets for training machine learning models, contributing to high-accuracy AI systems.
- Performed image annotation and classification using advanced tools such as bounding boxes, polygons, and polylines for computer vision tasks.
- Participated in semantic segmentation projects, labeling complex images to enhance pixel-level object recognition.
- Managed and tracked large datasets using the Synapse dashboard, ensuring data consistency and quality.
- Contributed to dataset validation processes to ensure suitability for high-performing machine learning algorithms.
Sales Representative at First Atlantic Bank (2021-11 – 2022-10)
Exceeded sales targets through customer education, conducted product demonstrations, and supported mobile application onboarding.
- Exceeded quarterly sales targets by 15% through customer education and relationship-building.
- Educated customers on banking products through client visits and live demonstrations.
- Supported customer testing and onboarding for the bank's mobile application.
- Increased mobile app sign-ups and Point-of-Sale transaction volumes.
- Conducted market research to identify effective marketing strategies for target customer segments.
Inventory clerk at Ghana Revenue Authority (2019-06 – 2021-11)
Managed inventory operations, recorded documentation, conducted stock verification, and prepared reports for procurement planning.
- Collaborated with senior staff to streamline material issuance processes, ensuring timely distribution of essential office supplies.
- Accurately recorded and documented all incoming and outgoing inventory, improving tracking and accountability.
- Conducted routine stock verification and reconciliation, identifying discrepancies and recommending corrective actions.
- Organized and maintained stockrooms to optimize storage efficiency and material retrieval.
- Prepared detailed inventory reports to support procurement planning and management decision-making.
- Ensured compliance with inventory control protocols, reducing risks of stock mismanagement.
