K M

I am a disciplined, detail-oriented professional with a strong foundation in administrative coordination, compliance-driven work, and client communication. With experience in healthcare case management, military personnel administration, and independent service roles, I bring a structured, organized approach to every responsibility I take on. I am known for your reliability, confidentiality, and ability to manage multiple priorities while maintaining professionalism and accuracy.

As a pass student at Capella University with a 4.0 GPA, I demonstrate dedication, self-motivation, and a commitment to continuous growth. My combination of analytical thinking, strong communication skills, and calm problem-solving presence makes me a dependable and adaptable professional in both remote and team-based environments.

I bring diverse professional experience spanning healthcare administration, military personnel support, and independent client service. As a Medical Service Coordinator with OrthoNet under UnitedHealthcare, I managed high-volume case files, reviewed documentation for accuracy, and ensured compliance with regulatory standards. My prior service in the Jamaica Defence Force strengthened my organizational skills, attention to detail, and ability to manage confidential records, while my ongoing client-based work has enhanced my communication, reliability, and time management in independent and remote environments.

I hold a Bachelor of Science in Psychology (Pre-Counseling) at Capella University, where I maintain a 4.0 GPA. My academic training has strengthened my analytical thinking, research skills, and understanding of human behavior and communication. I also hold an Associate Degree in Social Work from the University of the West Indies, which provided a strong foundation in ethics, advocacy, and service-oriented practice.