K. Nolan

Customer-focused professional with experience handling inbound calls, assisting with account and billing questions, scheduling appointments, verifying information, and maintaining accurate records. Brings a calm, professional communication style, strong problem-solving and multitasking skills, and experience supporting customers, members, patients, families, and colleagues. Comfortable learning systems and procedures quickly while protecting confidential information and delivering dependable service in fast-paced environments.

Founder & Executive Director - A Curators Cause

(2024-01)

• Coordinate communications with families, community partners, volunteers, and organizations while maintaining a professional, service-focused approach.
• Manage inquiries, follow up on requests, organize events, and maintain accurate administrative information across multiple priorities.

Registrar - Kinkaid Middle School

(2022-09 - 2024-09)

• Maintained accurate records and databases while responding to questions from families and staff with professionalism and discretion.
• Coordinated communications, processed transcripts, scheduled meetings, and supported daily operations in a busy school environment.
• Balanced competing requests and deadlines while ensuring information was handled accurately and confidentially.

Patient Access Scheduler - Houston Methodist Hospital

(2020-06 - 2021-05)

• Scheduled patient appointments, verified insurance information, and communicated clearly with patients and internal teams.
• Provided courteous service while handling sensitive information and supporting efficient scheduling workflows.

Member Services Representative - Houston Association of Realtors

(2019-01 - 2019-12)

• Answered inbound calls, processed applications, and assisted members with billing inquiries and account-related questions.
• Helped troubleshoot member account issues and supported orientation registration while maintaining accurate information and a helpful tone.

Studio Manager - Amazing Lash Studio

(2015-11 - 2018-12)

• Managed scheduling and daily operations across multiple studio locations while supporting a team of 70+ employees.
• Handled customer and staff concerns, coordinated schedules and payroll, and assisted with recruitment and training.

Structured Literacy & Dyslexia Intervention Training - Dyslexia Training Institute (2026-01)

Nonprofit Management Program - University of Texas at Austin (2024)

General Studies - San Jacinto College

General Studies - Houston Community College