Christina Lujan

Experienced Executive Director and Business Office Coordinator with over 8 years in senior living operations, financial management, and administrative leadership. Proven success overseeing maintenance, business office, resident care, housekeeping, and sales departments. Strong background in accounts receivable, payroll, budgeting, and regulatory compliance.

Compassionate leader with a resident-centered approach, exceptional communication skills, and a commitment to operational excellence. Adept at managing high-volume office environments, supporting staff, and building strong relationships with residents, families, and vendors.

Executive Director at Hoyt Court (2025-02 – Present)

• Oversee full community operations including maintenance, business office, resident care, housekeeping, and sales.
• Ensure regulatory compliance with Texas HHS Long Term Care standards.
• Lead, train, and support department managers to maintain high-quality resident care and operational efficiency.
• Manage community budgets, financial performance, staffing levels, and occupancy goals.
• Build strong relationships with residents, families, and community partners.
• Drive sales initiatives, conduct tours, and support move-ins to maintain census stability.

Business Office Coordinator at 12 Oaks / Hoyt Court (2023-07 – 2025-02)

• Managed all financial operations, including accounts receivable/payable, payroll, and bank reconciliations.
• Developed and monitored budgets to ensure financial stability and accuracy.
• Processed resident billing, collections, and resolved payment discrepancies.
• Maintained accurate resident ledgers and financial documentation.
• Participated in monthly budgeting calls and prepared financial reports.
• Responded to family inquiries regarding billing, charges, and payments.

Administrative Assistant at Enlivant / Hoyt Court (2020-10 – 2023-07)

• Organized and maintained filing and document management systems.
• Answered and directed phone calls, providing excellent customer service.
• Supported senior and executive administrative assistants with requests and manager inquiries.

Caregiver / Med Tech at Enlivant / Hoyt Court (2016-04 – Present)

• Assisted residents with dressing, grooming, bathing, toileting, and daily living needs.
• Organized and administered medications according to schedules.
• Monitored infection control procedures to maintain facility-wide safety.
• Supported residents with mobility and personal care to improve quality of life.

High School Diploma – Colorado High School (2007 – 2011)

Nursing Major – Cisco Junior College (2012 – 2014)