Kailyn S

Scheduled patients with appropriate providers Assisted patients with medication management and submitted change and refill requests to providers Informed patients on treatment plans and insurance coverage

Patient Care Coordinator at Serenity Mental Health (2023-07 – 2025-05)

• Scheduled patients with appropriate providers
• Assisted patients with medication management and submitted change and refill requests to providers
• Informed patients on treatment plans and insurance coverage
• Provided an empathetic ear to crisis patients and reacted/scheduled accordingly
• Worked with multiple psychiatrists and TMS Techs schedules
• Followed HIPAA guidelines thoroughly

Lead Hostess at Olive Garden (2022-08 – 2023-07)

• Organized seating arrangements for guests
• Quoted wait times and kept guests comfortable while they wait for their table
• Offered a welcoming and warm greeting to all guests entering the restaurant
• Maintained a professional and friendly attitude when meet with unsatisfied guest or big rushes
• Handled phasing procedures with servers and kept open communication with other staff members

Medical Receptionist at Alpine Pediatrics (2022-02 – 2022-08)

• Checked in patients and answered phones in an efficient timely manner
• Maintained professionalism when faced with unsatisfied patients
• Offered a welcoming and warm greeting to all families coming for appointments
• Utilized both NextGen and Phreesia software
• Verified insurances and handled copays and deductibles

Dietary Aide at Woodside Senior Communities (2020-06 – 2021-03)

• Closely followed sanitation and food handling guidelines while also assisting the cook with over 70 daily meals
• Maintained strict levels of cleanliness for tables, floors and prep area in a forty-person residence
• Quickly and accurately served specific meals to patients with special dietary needs
• Helped residents place orders, explained menu items and suggested appropriate options for food allergy concerns

Associate of Science – Utah Valley University

High School Diploma – Southwest High School (2021)