Kairavi Shah

Led consolidation of four software products into a unified SaaS platform strategy, improving product scalability and supporting broader market adoption Managed the full product lifecycle from discovery through launch for CGT system - including requirements gathering, roadmap development, backlog prioritization, UAT, and customer rollout Conducted customer interviews and workflow analysis across eight enterprise accounts to identify product opportunities and define roadmap priorities

Product Manager at Title 21 Health Solutions (2024-01 – 2026-05)

• Led consolidation of four software products into a unified SaaS platform strategy, improving product scalability and supporting broader market adoption
• Managed the full product lifecycle from discovery through launch for CGT system - including requirements gathering, roadmap development, backlog prioritization, UAT, and customer rollout
• Conducted customer interviews and workflow analysis across eight enterprise accounts to identify product opportunities and define roadmap priorities
• Served as both Product Owner and Scrum Master, leading cross-functional teams across engineering, QA, professional services, and customer support to deliver high-impact features
• Defined integration requirements and data exchange strategies across enterprise systems, improving operational efficiency and interoperability
• Conducted market and competitive research, analyzed customer RFPs, and collaborated closely with business development partners to inform product positioning and identify new opportunities

Associate Product Manager at American Express (2022-08 – 2023-06)

• Co-led Digital Accessibility Initiative across web products, ensuring compliance with WCAG 2.1 AA standards and enhancing user experience
• Served as liaison with vendor partner, Deque Systems, to coordinate accessibility testing, audits, and remediation efforts
• Collaborated with engineering, design, and product teams to prioritize accessibility enhancements and implement corrective actions

Service Assurance Engineer at American Express (2019-12 – 2022-08)

• Assisted in incident management, weekly statistics reporting, and coordination with L2/L3 teams for major incident management
• Worked on automation efforts that are reducing MTTR and MTTD for three workgroups within the Enterprise Remittances Portfolio
• Led KPI reviews and operational analytics using ServiceNow data, identifying tends and opportunities for process improvements across enterprise support teams

Bachelor of Science (B.S.) in Informatics – Arizona State University (ASU), Ira A. Fulton Schools of Engineering