Robert Arling

Product Manager and Business Analytics professional with more than six years of experience delivering data-driven products, leading cross-functional initiatives, and translating complex business challenges into scalable technical solutions. Proven track record of improving operational performance, increasing revenue, designing customer-facing products, and developing executive reporting that drives strategic decisions. Combines strong product ownership with hands-on expertise in analytics, SQL, forecasting, software development, and stakeholder management.

Experienced partnering with executives, engineering teams, sales organizations, and customers to deliver measurable business outcomes.

Principal Business Analyst / Product Manager at CallPoint USA (2025-05 – Present)

Drive product strategy and analytics initiatives supporting customer experience, operational efficiency, and revenue growth across the organization.

• Helped lead the company's AI call-answering initiative, increasing agent revenue productivity by 24% while improving service-level efficiency through Erlang C workforce modeling.
• Proposed, designed, and currently lead development of a secure customer self-service portal that provides clients greater control while creating meaningful competitive differentiation.
• Developed new operational reporting that increased capacity-adjusted net conversion by 3%.
• Built an entirely new external customer reporting platform that contributed to 9% customer account growth.
• Standardized dozens of executive KPIs used across internal leadership and external customers.
• Produce quarterly revenue forecasts and call-volume projections supporting executive planning.
• Serve as primary product owner for multiple technical data products, partnering with engineering, leadership, and customers throughout the product lifecycle.
• Regularly participate in customer strategy sessions to identify business opportunities and deliver data-driven recommendations.

Senior Financial Analyst at Amplify Ventures, LLC (2025-02 – 2025-05)

• Performed financial and statistical analyses supporting executive decision-making.
• Evaluated marketing investment performance through cost-benefit analysis to identify the highest-return acquisition strategies.
• Supported budgeting, expense analysis, journal-entry review, and customer billing process improvements.

Data Analyst 2 at Universal Electronics, Inc. (2021-03 – 2024-09)

Provided analytics, forecasting, pricing strategy, automation, and reporting across a nearly $400 million global business.

• Designed a company-wide pricing analytics platform enabling leadership and sales teams to optimize pricing strategies while helping stabilize gross margins near 30% during challenging market conditions.
• Developed production reporting, executive dashboards, and analytical data models supporting senior leadership decisions.
• Built an automated C# task engine that streamlined recurring reporting and maintenance processes.
• Led monthly and annual sales forecasting and Sales, Inventory & Operations Planning (SIOP) activities.
• Coordinated enterprise ETL processes across Oracle, Salesforce, KeyedIn, and internal data sources into a centralized analytical warehouse.

Software Engineer at Kore Capital (2020-10 – 2021-03)

• One of two software engineers supporting a hedge fund managing more than $1 billion in assets.
• Developed internal software solutions that automated operational and regulatory workflows.
• Built Excel integrations and automation tools that improved business efficiency.
• Designed lightweight automation processes supporting backend database operations.

Business Intelligence Developer at Ronin Capital (2019-09 – 2020-05)

• Developed enterprise applications supporting reporting and operational workflows within a $34 billion asset management firm.
• Designed desktop applications simplifying complex system administration tasks.
• Coordinated migration from a legacy Windows Server environment to a modern virtualized infrastructure.

Master of Business Administration (MBA) in Management Information Systems – Loyola University Chicago – Quinlan School of Business (2019-05)

Certificate in Data Analytics – Loyola University Chicago – Quinlan School of Business (2019-05)

Bachelor of Business Administration in Accounting – Loyola University Chicago – Quinlan School of Business (2018-05)

Bachelor of Business Administration in Management Information Systems – Loyola University Chicago – Quinlan School of Business (2018-05)