Kali Harms

Customer-focused professional with 7+ years of experience delivering high-quality support and building strong client relationships. Known for clear communication, problem-solving, and handling high-pressure situations with patience and professionalism. Seeking a remote customer service or support role where I can contribute immediately while continuing to grow my skills.

Front Desk/Host - Ozark, MO

(2017-02 - 2018-03)

• Provided daily support to customers via phone, email, and/or chat
• Resolved customer concerns efficiently while maintaining a positive experience
• Handled high-volume interactions while maintaining accuracy and professionalism
• Built strong relationships with customers, even in challenging situations
• Documented incoming guests and updated customers and behind the scenes staff to help keep business running smoothly.

Customer Service / Support Role - Cafe - Grand Forks, ND

(2022-03 - 2026-03)

• Assisted customers with inquiries and order support
• Maintained strong product/service knowledge to provide accurate menu and service information.
• De-escalated difficult situations with calm and solution-focused communication
• Collaborated with team members to improve overall customer and business satisfaction

Freelance / Independent Work - Self-Employed - Remote

(2020-01)

• Provided virtual assistance, customer communication, and administrative support
• Completed data entry and organizational tasks with strong attention to detail
• Managed multiple tasks independently while meeting deadlines for all my clients
• Adapted quickly to new tools, platforms, and client needs with every new task I took on
• Managed, organized and executed cleanings of homes and offices
• Manage a personal small nail studio, handling books, guest services and sanitation

High School Diploma - Spokane High School

Psychology - University of Central Missouri