Josiah Easley

Customer-focused support professional with 7+ years of experience assisting diverse populations in fast-paced environments. Proven ability to resolve issues quickly, communicate clearly, and maintain high satisfaction levels. Skilled in handling high-volume requests, de-escalating conflicts, and delivering efficient solutions. Seeking a customer service or client support role where I can enhance the customer experience and drive positive outcomes.

Customer Support Specialist / IT Support Specialist at Army National Guard (2018-04 – Present)

• Delivered support to over 3,000 users, resolving issues efficiently while maintaining high customer satisfaction.
• Resolved 95% of service requests within 24 hours.
• Explained technical solutions clearly to non-technical users.
• Trained users and improved overall experience.

Corrections Officer at Texas Department of Criminal Justice (2019-06 – 2021-07)

• Maintained safety and order while interacting with diverse individuals.
• De-escalated conflicts and handled high-stress situations professionally.
• Managed records and ensured accurate documentation.

Warehouse Associate at HEB Warehouse (2017-06 – 2020-06)

• Processed 300+ orders daily with 98% accuracy.
• Worked in a fast-paced environment while maintaining attention to detail.

Bachelor of Science in Information Technology – Western Governors University

High School Diploma – Shoemaker High School