Josiah Easley
Customer-focused support professional with 7+ years of experience
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About
Customer-focused support professional with 7+ years of experience assisting diverse populations in fast-paced environments. Proven ability to resolve issues quickly, communicate clearly, and maintain high satisfaction levels. Skilled in handling high-volume requests, de-escalating conflicts, and delivering efficient solutions. Seeking a customer service or client support role where I can enhance the customer experience and drive positive outcomes.
Experience
Customer Support Specialist / IT Support Specialist at Army National Guard (2018-04 – Present)
- Delivered support to over 3,000 users, resolving issues efficiently while maintaining high customer satisfaction.
- Resolved 95% of service requests within 24 hours.
- Explained technical solutions clearly to non-technical users.
- Trained users and improved overall experience.
Corrections Officer at Texas Department of Criminal Justice (2019-06 – 2021-07)
- Maintained safety and order while interacting with diverse individuals.
- De-escalated conflicts and handled high-stress situations professionally.
- Managed records and ensured accurate documentation.
Warehouse Associate at HEB Warehouse (2017-06 – 2020-06)
- Processed 300+ orders daily with 98% accuracy.
- Worked in a fast-paced environment while maintaining attention to detail.
Education
Bachelor of Science in Information Technology – Western Governors University
High School Diploma – Shoemaker High School
