Kanan Aston

Combat veteran and customer focused professional with extensive experience in leadership, relationship building and problem solving across healthcare, fitness, and technical support environments. Proven ability to earn trust, educate clients and deliver solutions that improve quality of life. Experienced in managing teams, developing training programs, exceeding customer service expectation in fast paced setting.

Seeking to leverage a disciplined work ethic, consultative sales approach and passion for helping others to build lasting relationships and drive growth in home sales

Robot Operator - Insight Global/Apptronik - Austin TX

(2026-05)

• Works closely with engineering/product teams to test humanoid robots
• Perform daily inspect of robot's hardware and software systems
• Fix technical and mechanical problems so ensure speedy robots down times
• Guide robot through real world scenarios to test productivity and accuracy
• Create details tickets to resolve hardware/software issues

Shift Lead/ NCSF Trainer - Planet Fitness - Savannah GA

(2025-03 - 2025-12)

• Maintained classes were on schedule and challenging for each client
• Communicated with management to ensure that client records were kept properly stored and updated
• Worked to ensure classes and clients were knowledgeable with equipment to prevent injury
• Worked to ensure clients they stayed engaged to maintain participants numbers in classes
• Organized client records of physical training, to log progression, issues to beware of and successes of clients
• Assisted in Savannah location front end training, hiring and cleaning of employee

Assistant Manager/Lead Stretch Practitioner - Stretch Zone - Pooler GA

(2024-03 - 2024-12)

• Assist in the overall running of the Pooler Stretch Zone
• One of two lead demo representatives to sell and demonstrate stretching techniques and services
• Troubleshoot any issues customers may have documents and discuss next steps with lead team
• Work closely with owner/operator and general manager to develop continuing education for employees

Service Desk/Support Engineer - NI (formally National Instruments) - Austin TX

(2022-07 - 2023-02)

• Managed equipment to include (Mac and Windows) laptops, desktops and phones and other peripherals ensure that all equipment was accounted for during employee transitions, preventing the loss of any company assets
• Used Service Now and Azure to open, create, track and resolve tickets using direct customer interactions
• Resolved hardware and software issues using patches updates and other troubleshooting techniques
• Work closely with upper management to resolve issues that customers may encounter and document

Assistant Manager - Planet Fitness - Pflugerville TX

(2017-11 - 2021-03)

• Assisted in the overall production of the Pflugerville location in close coordination with general manager and higher leadership
• Over saw a staff of 8-10 workers to ensure duties were completed properly
• Interacted with members to ensure conflicts and issues were resolved positively and quickly
• Created training curriculum to ensure universal stands for all staff and new employees