Kanisha D. Forrest
Customer Success Manager
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About
Seasoned professional with 10+ years of experience in leave and disability claims management, 8 years in medical billing and coding, and 2 years in accounts receivable. Adept at interpreting complex medical documentation, coordinating with providers, and ensuring compliance with insurance regulations. Passionate about delivering operational excellence and client satisfaction in healthcare and insurance environments.
Experience
Customer Success Manager - BillReview IQ
(2026-02)
- Serve as the primary point of contact for clients, ensuring successful onboarding, product adoption, and ongoing satisfaction with BillReview IQ solutions.
- Partner with cross-functional teams to resolve issues, streamline workflows, and drive continuous improvement in service delivery.
- Analyze customer usage patterns and feedback to identify opportunities for optimization and additional value.
- Maintain detailed documentation of client interactions, escalations, and performance metrics to support account health and retention efforts.
- Lead proactive check-ins and strategy sessions to support client goals and strengthen long-term partnerships.
Hostess/Restaurant Supervisor - The Barrel Club - Chicago, IL
(2025-05 - 2026-01)
- Greet and seat guests promptly, ensuring a positive first impression and smooth dining experience.
- Manage reservations and coordinate seating arrangements to optimize table turnover and guest satisfaction.
- Provide menu information and assist with special requests to enhance customer service.
- Maintain cleanliness and organization of the front-of-house area.
Team Lead - Sedgwick CMS - Indianapolis, IN
(2023-01 - 2026-02)
- Supervise multiple examiner and technical teams
- Provide jurisdictional guidance and quality review
- Lead process improvements and client issue resolution
- Maintain licensing and documentation compliance
Benefit Liaison - Sedgwick CMS - Indianapolis, IN
(2021-11 - 2023-01)
- Liaised between HR, employees, and providers
- Supported absence program evaluation and reporting
- Coordinated IMEs, FCEs, and benefits fairs
Job Accommodation Specialist - Comcast - Chicago, IL
(2019-08 - 2021-11)
- Determined work restrictions and facilitated RTW
- Ensured compliance with medical/legal standards
Senior Disability Representative - Lowe's - Chicago, IL
(2018-09 - 2019-08)
Server - Olive Garden - Chicago, IL
(2016-12 - 2017-07)
- Delivered exceptional service to guests in a high-volume restaurant environment.
- Accurately took orders, processed payments, and ensured timely delivery of food and beverages.
- Maintained knowledge of menu items and promotions to provide recommendations and upsell products.
- Collaborated with team members to ensure efficient operations and guest satisfaction.
Senior Disability Representative - General Dynamics - Chicago, IL
(2015-09 - 2018-09)
- Assessed disability claims and reviewed medical documentation
- Applied clinical guidelines and processed payments
- Communicated with providers and claimants
Medical Billing Specialist (Temp) - CSI Companies (Virydian) - Chicago, IL
(2015-02 - 2015-09)
High Dollar Collection Representative - Healthcare Financial Resources - Schaumburg, IL
(2014-10 - 2015-02)
Credit / Refund Specialist (Temp) - Northwestern Memorial Faculty Foundation - Chicago, IL
(2014-04 - 2014-10)
BCBS Account Specialist - ATI Physical Therapy - Bolingbrook, IL
(2014-01 - 2014-03)
Education
Healthcare & Administration - Malcolm X College (2011)
Certified Nursing Assistant (C.N.A.) - South Suburban College (2011)
High School Diploma - Steinmetz High School (1997-06)
