Gabriel Zeppa

Working directly with the Company President & Vice President to strategically grow and develop current customer relationships through scheduled QBRs in order to improve customer retention, customer service processes, and life-cycle sales growth (responsible for creating over $8,500,000 in MRR over a fifteen year period).

Customer Success Manager at Complete Interactive Technologies Inc (2011-03 – Present)

Working directly with the Company President & Vice President to strategically grow and develop current customer relationships through scheduled QBRs in order to improve customer retention, customer service processes, and life-cycle sales growth (responsible for creating over $8,500,000 in MRR over a fifteen year period).

• KPI Tracking
• Direct engagement through phone calls, email/email surveys
• Social media/direct marketing
• Charity/outreach
• Electronic and multimedia marketing campaigns
• Branding events
• Local chamber networking
• Expansion of current base client business for Cloud Voice Services (UCaaS)
• Cloud Desktop Solutions/(DaaS)
• Managed IT Services (SaaS)
• Firewall Appliances (CsaaS)
• Video Conferencing Systems
• Cabling Systems
• Fiber Optics
• Carrier Services
• Security Systems
• LAN & WAN
• Boardroom A/V Systems
• Commercial Audio Solutions
• Video Application Systems
• Paging Systems

Field Sales Development at Dish Network (2008-08 – 2011-03)

Previously worked in a sales training management and developmental role, with a variety of company sales channels throughout the Metro Detroit/Lansing Region. Accounts range from major telco call centers (AT&T and Frontier), national retail accounts (Radio Shack, Sam's Club, Kmart, and Sears), to independently owned authorized dealers.

• Building relationships at all levels of management
• Driving regional sales numbers through various activation metrics
• Creating regional marketing plans
• Conducting trainings ranging from sales/marketing, operational procedures, and best business practices
• Development of new authorized dealers
• Sales/new product training
• On-site sales event planning and support

Training Manager at Dish Network (2007-07 – 2008-08)

Previous responsibilities (installation office of 50+ employees) included: OSHA safety and SBCA installation training practices for all new hire field service technicians, as well as continued development and evaluation for all current technicians. Work with Local, Regional, and Corporate management to coordinate and determine the most effective strategy for all training and safety needs.

• Identifying and staying current with any technical issues in the field and quickly reporting the issue back to the appropriate departments
• Collecting and reviewing all reports and subsequently making training recommendations
• Conducting on-site evaluations during technician certifications, providing immediate feedback to both the General Manager, Field Service Managers, and Training Department
• Effectively delivering training and safety development materials from presentations

Account Executive at Data Axle (2006-08 – 2007-07)

Previously worked with new clients through inbound web and phone traffic. Opportunities ranged from small, medium, and large business clients interested in using specialized marketing software offerings (SaaS) (Unlimited Sales Leads and Sales Genie) as well as business directories and custom list services.

• Facilitating the entire new client life sales cycle and on-boarding process/support to ensure client adoption and success
• Providing remote training and development for the software end users to ensure proper and effective use of their newly purchased product
• Reducing the premature churn of subscriptions

Public Relations Intern at Marx Layne & Company (2006-01 – 2006-04)

Worked with account executives on a variety of accounts ranging from non-profit, automotive, manufacturing, entertainment, and retail varying from the national and local levels.

• Press releases
• Client relations
• Writing press releases
• Media lists
• Media alerts
• Query letters
• Lead sheets
• Fact sheets
• Pitch calls
• Writing web page content
• Editing
• Various organizational functions

Bachelor of Arts in Public Relations with a specialty in Marketing – Wayne State University (2006-06)