Keanu Biscocho

Provided prompt customer service and resolved concerns professionally to ensure customer satisfaction. Demonstrated dependability by working additional hours when needed. Supported daily operations by coordinating with coworkers and helping maintain an efficient workflow.

Shift Lead - Mo' Bettahs - Las Vegas, NV

(2026-05)

• Provided prompt customer service and resolved concerns professionally to ensure customer satisfaction.
• Demonstrated dependability by working additional hours when needed.
• Supported daily operations by coordinating with coworkers and helping maintain an efficient workflow.

Shift Lead - Peet's Coffee - Las Vegas, NV

(2025-09 - 2026-04)

• Provided prompt customer service and resolved concerns professionally to ensure customer satisfaction.
• Assisted in training and mentoring new team members on workplace procedures and expectations.
• Demonstrated flexibility and dependability by covering shifts and working additional hours when needed.
• Supported daily operations by coordinating with coworkers and helping maintain an efficient workflow.

Barista - Peet's Coffee - Las Vegas, NV

(2025-03 - 2025-09)

• Provided prompt customer service and resolved concerns professionally to ensure customer satisfaction.
• Assisted in training and mentoring new team members on workplace procedures and expectations.
• Demonstrated flexibility and dependability by covering shifts and working additional hours when needed.
• Supported daily operations by coordinating with coworkers and helping maintain an efficient workflow.

Barista - Scooters Coffee - Las Vegas, NV

(2024-08 - 2025-02)

• Maintained a clean and organized work environment by completing cleaning and maintenance tasks as needed.
• Provided friendly and professional service to customers while building positive relationships with coworkers.
• Assisted customers promptly and effectively to ensure a positive experience and customer satisfaction.
• Demonstrated reliability and flexibility by responding to staffing needs and covering shifts when requested.
• Worked efficiently in a fast-paced environment while maintaining quality service and attention to detail.

Crew Trainer - McDonald's - Las Vegas, NV

(2024-01 - 2024-08)

• Instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Greeting and serving customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food
• Assisted in maintaining cleanliness, sanitation practices and ensuring quality control.

Crew Member - McDonald's - Las Vegas, NV

(2023-10 - 2024-01)

• Instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Greeting and serving customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food
• Assisted in maintaining cleanliness, sanitation practices and ensuring quality control.

High School Diploma - Liberty High School